Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
LOURDELINE ATUS
Tampa,FL
Summary
Overview
22
years of professional experience
1
Certification
Work History
Argus Dental & Vision INC
Customer Service Representative
06.2016
Job overview
- Provides initial phone contact with members, prospective members, providers, agents and field personnel while meeting department performance standards
- Documents, tracks, and communicates issues appropriately using and accurately to deliver high quality customer service
USPS
Mail Handler
11.2022 - Current
Job overview
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Argus Dental & Vision, Inc
Client Account Coordinator II
08.2019 - Current
Job overview
- Took incoming phone calls from sales agents and group admin.
- Monitors requests for special handling and ensures service levels are met across administrative areas
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Ansanm Boutique LLC
CEO
01.2016 - Current
Job overview
- responsible for budgeting, branding, marketing, hiring staff, securing finances, scheduling, product restocking, and much more
Argus Dental & Vision, Inc
Claims Analyst
06.2017 - 08.2019
Job overview
- Ensures the validity of claims by reviewing files and attached documentation for completeness and accuracy
- Resolves reoccurring provider or member issues by identifying trends and recommending solutions to Management
United States Army
Logistics Specialist
01.2012 - 01.2018
Job overview
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Issued timely and accurate responses to both internal and external inquiries.
- Tracked and managed transfer paperwork such as packing lists.
Health Plan Services
Telesales/Retention and Billing Agent
09.2015 - 01.2016
Job overview
- Manage through phone and email all client issues and solve problems, using your effective communication skills to strive for single-call resolution
- Follow a well thought-out, effective internal process of understanding the issue while finding a solution in a multi-tasking environment as you simultaneously communicate with the customer
- Navigate through multiple computer screens to find information to resolve customer issues
Express Scripts
Patient Care Advocate
11.2014 - 04.2015
Job overview
- Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines
- Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits
- Work to research and resolve problems in a timely manner
- Telephone: (813) 317
Home With Friends
Caregiver/ Shift Leader
06.2014 - 11.2014
Job overview
- Help clients or residents with the Activities of Daily Living
- Administer medication according to schedule
Busch Gardens
Sales Clerk
04.2011 - 11.2012
Job overview
- Provide exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues
- Use Product Knowledge to increase sales
Education
Hillsborough Community College
University Overview
Tampa Bay Technical High School
Health Academy Nursing Program
2012
University Overview
Skills
- Software Experience
- Momentum
- Aldera
- Acuity
- Smart Data
- PayorWeb
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Order Processing
- Clerical Support
- Shipping Procedures Understanding
- Team Development
Certification
MA and PDP Products Certificate
Original Medicare Certificate
Additional Information
Additional Information
- License/Certificates , Resident Insurance License 0240 Health
US Army
US Army
As a 92A in the U.S Army I am primarily responsible for supervising and performing management and warehouse functions, in order to maintain military equipment records. Joined right out of high school. Discharged honorably in 2016.
Timeline
Mail Handler
USPS
11.2022 - Current
Client Account Coordinator II
Argus Dental & Vision, Inc
08.2019 - Current
Claims Analyst
Argus Dental & Vision, Inc
06.2017 - 08.2019
Customer Service Representative
Argus Dental & Vision INC
06.2016
CEO
Ansanm Boutique LLC
01.2016 - Current
Telesales/Retention and Billing Agent
Health Plan Services
09.2015 - 01.2016
Patient Care Advocate
Express Scripts
11.2014 - 04.2015
Caregiver/ Shift Leader
Home With Friends
06.2014 - 11.2014
Logistics Specialist
United States Army
01.2012 - 01.2018
Sales Clerk
Busch Gardens
04.2011 - 11.2012
Hillsborough Community College
Tampa Bay Technical High School
Health Academy Nursing Program
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