Lourdes Acosta

Coordinates patient financial eligibility for the OCHS sites for all services. Responsible for reviewing applicant's documents to verify their eligibility to qualified for organization program. Updates all demographic information on both new and existing patients. Organizes files accurately, follow up with the applicants for missing requirements, respond to the applicants inquires or concerns and recommend alternatives, especially for financial assistance. Scan all the information to the patients chart and notify them the decision via email. Processing the Presumptive Eligibility for Pregnant Women through Florida Medicaid Program. Learned new procedures quickly and apply them accurately and timely; make annual phone re-determination in a timely and professional manner. Maintain department operations in compliance with HIPPA and other regulatory guidelines.

Facilitates excellent patient care by actively communication with patients, the care team and insurances. Answer all incoming calls by the third ring and assesses patient needs. Enter or updates demographic information on new and existing patients. Verifies eligibility for services and insurance information. Provided excellent patient care by schedule appointments according to type and location based on patient records or per their request and complete all follow-up, reminder calls and insurance verifications as assigned. Organized and maintain patient records, filling and assuring proper forms are used pursuant to OCHS policy. Document and ensures notes are placed in the electronic health record. Completed insurance listing verification and ensures follow-up calls are made to schedule patient follow-up exams, procedures, etc. per insurance guidelines. Promote superior experience by addressing patient concerns, demonstrating empathy and resolving problems swiftly. Trained new personal regarding department operations and services.