Lourdes Mendoza Badilla
Tucson,AZ
Summary
Dynamic interpreter and dedicated educator with over 15 years of experience in creative instruction at the elementary school level, committed to delivering exceptional customer service through active listening and effective problem-solving. Proven ability to communicate clearly and empathetically, with 8 years of expertise in interpreting and addressing clients' unique needs. Adept at thriving in customer-oriented environments, fostering positive interactions that enhance understanding and collaboration. Passionate about empowering individuals through language and education, ensuring every client feels valued and supported.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
CENTENE CORPORATION
10.2017 - 06.2019
- Answered customer telephone calls promptly and in an appropriate manner.
- Increased customer satisfaction ratings by 100% by quickly and accurately solving problems.
- Educated customers about billing, payment processing and support policies and procedures.
- Worked with management to propose and implement proactive customer service solutions.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive knowledge.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Responded to all customer inquiries thoroughly and professionally.
SPANISH INTERPRETER
TUCSON UNIFIED SCHOOL DISTRICT
01.2008 - 09.2017
- Provide oral and written interpretation services in English and Spanish
- Verify information from original text in order to ensure appropriate interpreting
- Ensure that all written translations conform to the original text in terms of technicality and terminology
- Discuss interpretation requirements with clients to ensure error free documents
- Ensure that both content and style of statements in communicated effectively
- Listen carefully to conversations and provide verbatim interpretation
- Ensure that the context of the language isn’t altered during interpretation
TEACHER ASSISTANT
TUCSON UNIFIED SCHOOL DISTRICT
10.2001 - 09.2017
- Planned and led activities to develop students’ physical, emotional and social growth.
- Reported on student progress, behavior and social skills to parents.
- Successfully improved student participation in the classroom through integration of creative role playing exercises.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Developed program to work with students and increase interest in higher learning.
- Modified the general education curriculum for special-needs students based upon a variety of instructional techniques and technologies.
Education
Associate of Arts -
Pima Community College
Tucson, AZSkills
- Exceptional communication skills
- Strong client relations
- Strong collaborator
- Experience with special-needs students
- Positive learning environment
- First Aid and CPR Certified
- Head Start program familiarity
- MS Windows proficient
Certification
- Certified Interpreter, Agnese Haury Institute for Court Interpretation- 2008
Languages
English
Timeline
CUSTOMER SERVICE REPRESENTATIVE
CENTENE CORPORATION
10.2017 - 06.2019
SPANISH INTERPRETER
TUCSON UNIFIED SCHOOL DISTRICT
01.2008 - 09.2017
TEACHER ASSISTANT
TUCSON UNIFIED SCHOOL DISTRICT
10.2001 - 09.2017
Associate of Arts -
Pima Community College