Lourdes Castro
San Antonio
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
3
3
years of professional experience
Work History
Floor Manager
Incredible Pizza Company
02.2022 - Current
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
- Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
Brand Representative
Abercrombie & Fitch Co.
02.2021 - 02.2022
- Increased brand awareness by conducting product demonstrations and engaging with customers.
- Enhanced sales performance through effective communication of product features and benefits.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Education
Bachelor of Arts - 3d Animation And Game Design
University of The Incarnate Word
San Antonio, TX05.2026
Skills
- Customer Relations
- Inventory Management
- POS Systems
- Complaint Resolution
- Proficient in Windows and IOS
Timeline
Floor Manager
Incredible Pizza Company
02.2022 - Current
Brand Representative
Abercrombie & Fitch Co.
02.2021 - 02.2022
Bachelor of Arts - 3d Animation And Game Design
University of The Incarnate Word
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