LOURDES ENGEL
Chicago,US
Summary
Detail-oriented professional with a strong grasp of ICD-10-CM, CPT, and HCPCS Level II coding. Committed to accuracy and compliance in healthcare documentation. Dedicated to build trust with providers, patients, and peers. Skilled in EHR systems and passionate about staying current with industry updates to support accurate coding and smooth reimbursement. Naturally outgoing and personable; strong ability to connect with people and communicate effectively to ensure a positive, collaborative environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Boundary Waters Restaurant
08.2023 - 10.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Memorized menu to help diners make informed choices.
- Followed alcohol awareness procedures
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Preschool Teacher's Aide
Montessori Academy of Valparaiso
11.2022 - 08.2023
- Prepared classroom learning materials and activities prior to start of school day.
- Fostered an inclusive environment where all students felt welcomed regardless of race or religious background.
- Developed strong relationships with children and their families while providing a safe, nurturing environment.
- Participated in regular meetings with other staff members and administration to discuss teaching practices and coordinate events.
Daycare Teacher
Growing Kids Learning Center
02.2020 - 02.2021
- Attended to children's needs by feeding them, dressing them, and changing them.
- Monitored classroom environment closely to maintain safety standards at all times.
- Developed and implemented age-appropriate lesson plans enhancing children's cognitive and social skills.
Professional Model
Wilhelmina CHI, ONE Management Models NY/LA/CHI
01.2016 - 01.2021
- Experience with social media, email, and other communication platforms.
- Gathered information from agents concerning pay, dates, times, provisions and lengths of jobs.
- Focused on learning new skills and staying updated with industry changes.
- Displayed high levels of adaptability when working with diverse teams in different settings.
- Proficient national traveling, navigation experience and independent, prompt problem solving
Education
Medical Coding Professional Program - Medical Coding And Billing, HIM
Penn Foster College
Chandler, AZ01.2025
2020-2021 - Early Childhood Education
Ivy Tech Community College
Valparaiso, IN, US01.2021
CORE40 Diploma - undefined
Valparaiso High School
Valparaiso, IN01.2019
Skills
- HIPAA compliance
- ICD-10 proficiency
- Insurance verification
- Excellent communication
- Medical billing procedures
- Exceptional customer service
Certification
- (In Progress) Certified Professional Coder (CPC), AAPC, 2026
- Medical Coding Professional, Penn Foster, 2025
LANGUAGES
English - Native
Spanish - Conversational
Timeline
Server
Boundary Waters Restaurant
08.2023 - 10.2023
Preschool Teacher's Aide
Montessori Academy of Valparaiso
11.2022 - 08.2023
Daycare Teacher
Growing Kids Learning Center
02.2020 - 02.2021
Professional Model
Wilhelmina CHI, ONE Management Models NY/LA/CHI
01.2016 - 01.2021
CORE40 Diploma - undefined
Valparaiso High School
Medical Coding Professional Program - Medical Coding And Billing, HIM
Penn Foster College
2020-2021 - Early Childhood Education
Ivy Tech Community College
COMMUNITY
Participated in volunteer mission to distribute food to families and children. Collaborated with a local restaurant to provide essential sustenance to those in need, fostering community support and making a positive impact on the lives of underprivileged individuals (Jalisco, Mexico 2020).