Lourdes Galvan
Administrative Assistant
720 951-0674 ,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong troubleshooting and problem resolution skills. Strong documentation skills. Strong witten and oral bilingual. Communication and extensive application support. Experience with Office, Adobe and Web browses and other applications.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Tecnical HelpDesk Digital Remote Support Agent II
Xerox Business Solutions - Region Southwest
Littleton, CO
05.2013 - 04.2024
- Identifying, troubleshooting, diagnosing and repairing hardware and software problems.
- Resolving network issues and installing and configuring hardware and software.
- Communicating with clients via phone, email and CAREAR service life application.
- Explaining technical issues in a clear and simple way and giving step by step instructions.
- Providing timely and accurate customer feedback and recommending new products if needed.
Rental Car Desk Supervisor
Ralph Schomp Honda
Highlands Ranch, CO
01.2007 - 05.2013
- Perform complete Vehicle maintenance inspection including tires, brakes and all fluid levels.
- Supervise Rental car check up preventive maintenance (lube, oil change, filters and tire rotation) service according to the Manufacturer's specifications and guidelines.
- Inspecting and replacing wipers, batteries, clean windows, vacuum floor mats or replace them if needed.
- Maintain vehicle acquisition administrative functions.
Assistant Branch Manager, Operations
Washington Mutual Bank
Denver City, CO
05.2003 - 12.2007
- Daily bank operations. Oversee daily bank operations, ensuring all transactions are processed accurately and efficiently.
- Assisted customers with complex transactions including loan applications, deposits and withdrawals and account transfers.
- Develop and enforce risk management strategies to minimize losses due to fraud or errors.
- Implement and monitor compliance with bank policies and federal regulations to mitigate risks.
- Delegate tasks to members of the operations team. such as processing Checking accounts, Credit Card Applications. Marketing roles. Sales products.
- Monitored staff workflow to ensure accuracy in processing transactions and adherence to established timelines.
- Created reports on daily deposit activity, teller cash levels, ATM balancing results, loan originations and other key metrics for executive review.
- Review Credit Score reports to determine where applicants meet lending criteria.
- Monitoring interest rates in order to spot changes in market trends.
- Manager and Support the bank's customer service efforts.
- Recruited new employees by conducting interviews and administering pre-employment tests.
- Performed periodic audits of the branch's internal controls systems to detect errors or irregularities.
- Resolving complex issues and improving customer satisfaction.
Education
Some College (No Degree) - Computer Engineering Technology
Universidad Autonoma De Tamaulipas
Cd. Victoria, Tamaulipas Mexico06-1995
Bilingue Secretaria Administrativa - Business Administration
(ICIE) Instituto Comercial Ingles Español
Cd. Mante Tamaulipas Mexico08-1991
Skills
- Bilingual (Read, write, speak Spanish)
- Customer Complaint Resolution
- Technical Support
- Leadership
- Organizational Skills
- Problem solving
- Team Work
- Creativity
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Corvo and Kiska Certificate of Achievement
- Kaimann and Bombora Certificate of Achievement
References
Susan Clifford - Customer Service Manager at Lewan Technology 303-782-0304
Mary O'Connor - IT Communications - 303-915-2617
Timeline
Tecnical HelpDesk Digital Remote Support Agent II
Xerox Business Solutions - Region Southwest
05.2013 - 04.2024
Rental Car Desk Supervisor
Ralph Schomp Honda
01.2007 - 05.2013
Assistant Branch Manager, Operations
Washington Mutual Bank
05.2003 - 12.2007
Some College (No Degree) - Computer Engineering Technology
Universidad Autonoma De Tamaulipas
Bilingue Secretaria Administrativa - Business Administration
(ICIE) Instituto Comercial Ingles Español