Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lourdes Garcia

Lourdes Garcia

Winter Haven,FL

Summary

Dynamic customer service professional with a proven track record at Bayamon Golf Car, excelling in problem resolution and customer relations. Skilled in data entry and active listening, I enhanced customer satisfaction and loyalty through effective complaint resolution, contributing to a streamlined service process and improved team performance.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Bayamon Golf Car
Puerto Rico
08.2008 - 09.2022
  • Assisted customers with product inquiries and order processing.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to streamline service delivery processes.
  • Provided support in inventory management and product availability updates.
  • Trained new staff on customer service protocols and company policies.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Clerk/Typist

Irrizarry Private Mail
Puerto Rico
03.2004 - 11.2007
  • Assisted customers with product inquiries and order processing.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to streamline service delivery processes.
  • Provided support in inventory management and product availability updates.
  • Trained new staff on customer service protocols and company policies.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Redaccion -

Universidad Sagrado Corazon
Puerto Rico

Associate of Science - Estudios Generales

Universidad De Puerto Rico
Puerto Rico

Associate of Arts -

Universidad Interamericana
Puerto Rico

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Computer proficiency

Customer satisfaction measurement

Documentation

Microsoft Office Suite

Data collection

Clerical support

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary

Timeline

Customer Service Representative

Bayamon Golf Car
08.2008 - 09.2022

Clerk/Typist

Irrizarry Private Mail
03.2004 - 11.2007

Redaccion -

Universidad Sagrado Corazon

Associate of Science - Estudios Generales

Universidad De Puerto Rico

Associate of Arts -

Universidad Interamericana
Lourdes Garcia