LOURDES GONZALEZ
West Hartford,CT
Summary
Administrative professional prepared for new challenges. Extensive experience in managing office operations, streamlining processes, and enhancing productivity. Known for fostering team collaboration and adapting to changing needs with reliability and flexibility. Experienced with office administration and clerical tasks. Utilizes organizational skills and attention to detail to manage schedules and documentation effectively. Strong understanding of administrative procedures and team support.
Overview
21
21
years of professional experience
Work History
Administrative Clerk I
Connecticut Judicial Branch
Hartford, CT
01.2022 - Current
- Achieved high levels of customer satisfaction by efficiently answering calls and providing accurate information on court procedures. Enhanced communication flow by effectively routing calls to appropriate departments. Improved response times by drafting and sending timely correspondence for court-related inquiries. Developed comprehensive resources to assist callers with court-related questions, resulting in increased caller support. Executed administrative tasks with precision, contributing to overall office efficiency. Leveraged knowledge in civil, criminal, and motor vehicle matters to provide reliable information to callers. Maintained confidentiality while handling sensitive cases, ensuring trust and compliance. Contributed to team development by cross-training clerks and onboarding new hires in criminal and civil queues. Fostered a collaborative environment by sharing expertise and skills with colleagues. Kept management informed on task progress through effective use of court software and technology. Delivered case information clearly in both English and Spanish, enhancing accessibility for diverse callers. Demonstrated resilience under pressure while managing a high volume of calls daily. Adapted to a hybrid work model utilizing court-assigned technology effectively. Utilized Microsoft Office tools, including Excel, Word, and Teams, to streamline operations. Resolved customer inquiries and issues through proactive communication, enhancing service quality.
Office Coordinator
HHCMG Neurosurgery
Hartford, CT
12.2018 - 06.2021
- Oversees patient access activities including pre-registration, insurance verification, patient registration, patient check out, upfront collections, billing and medical records and provides general administrative assistance to the provider. • Assists patients with meeting their financial obligations by providing education regarding co-pays, coinsurance, deductibles, and related matters. Functions as liaison between the business office and practice staff. • Evaluates documentation to ensure that appropriate, accurate, and complete information is maintained and appropriate authorizations are obtained. • Remains current on specific changes and requirements related to various insurance carriers. • Oversees patent throughput and acts as liaison between providers and support staff. • Ensure MSG's policies and procedures are adhered. • Ensures that staffing is in place to meet the demands of the provider's work schedule. • Implement workflow processes to improve the revenue cycle and patient throughput. Identifies recommends and implements practice needs: staffing, equipment and facilities. • Other Duties as assigned
- Greet, check in, and check out patients; collect co-pays; clean exam rooms in between visits
- Scan patient records into computer using Epic
- General filing in alphabetical and numerical order
- Manage the Workque list to obtain authorization from private insurances for future testing (MRI or CT scans) and or referrals
- Assist with translation and writing information for patients when in need of Spanish
- Knowledge of preparing bank deposits (cash and checks); run end of day daily reports of Cash drawer reconciliation and Deposit tool in EPIC.
- Manage/run daily reports: PB Copay; Ambulatory encounters; Surgeons PBS; Enterprise cash drawer closing and Deposit tools
- Maintain a high level of professionalism; extended knowledge of interpersonal skills; customer service; and excellent writing skill
- Ability to multi-task and work in a fast paced environment
- Experience with MS Office, Excel, Word
Administrative Assistant/Secretary
Neurosurgeons of Central CT
Hartford, CT
09.2004 - 12.2018
- Maintain accurate records of patient care, condition, progress and concerns
- Obtain information about patients medical history, drug history, complaints and allergies
- Schedule and rearrange patients medical appointments on stat surgery add-on cases
- When the Medical Practice was "Neurosurgeons of Central Ct", (Accounts payable & accounts receivable) I processed checks and payments from invoices
of our vendors, ensured that proper funds were available before an invoice was processed, maintained a log of amounts and payments paid to the suppliers in the computer system of the practice. - Broad knowledge of the medical terminology to answer all incoming and outgoing calls from hospitals, families, patients, or private sectors while recording accurate messages
- Scan patient records into computer using Allscripts and Epic
- General filing in alphabetical and numerical order
- Prepare all working materials for the doctors day (loading MRI or CT scans and reports and or signing in on HH or JXR website); collect co-pays
- Help with coverage when needed including covering for office manager; greeting visitors; answering high volume of phone calls; preparing patients files; update any information in files and computer system
- Greet, check in, and check out patients; clean exam rooms in between visits
- Obtain authorization from private insurances for future testing (MRI or CT scans) and or referrals
- Prepare daily routing and surgery slips with ICD-10 and CPT codes to send out to IPMS for reimbursement
- Assist with translation and writing information for patients when in need of Spanish
- Travel to two office locations; cover any areas when needed; assist doctors in areas needed for a practice of four and two PA's
- Establish a high standard of confidentiality with patients information and files
- Maintain a high level of professionalism; extended knowledge of interpersonal skills; customer service; and good writing skills
Education
GED -
Adult Education Center
Hartford, CT06.2005
Skills
- Multitasker
- Detail Oriented
- Time Management
- EPIC Allscripts
- ICD-10 CPT codes
- Medical Terminology
- Legal Terminology
- Organized Problem Solver
- Verbal and written communication
- Billing and invoicing
- Database entry
- Cash management
- Documentation and recordkeeping
- Invoice processing
- Scheduling appointments
- Meeting coordination
- Daily reporting
- Bookkeeping
- Accounts payable and receivable
- Data entry
- Microsoft office
- Customer service
- Telephone Etiquette
- Self-Directed Adaptable
- Bilingual (Spanish/English)
Timeline
Administrative Clerk I
Connecticut Judicial Branch
01.2022 - Current
Office Coordinator
HHCMG Neurosurgery
12.2018 - 06.2021
Administrative Assistant/Secretary
Neurosurgeons of Central CT
09.2004 - 12.2018
GED -
Adult Education Center