Lourdes Harney
La Villa Grande Care Center
Grand Junction,CO
2
Languages
2026
Years of experience
Dedicated store associate with proven skills in cash handling accuracy, customer assistance, and inventory control. Committed to enhancing customer satisfaction and supporting efficient store operations.
Work History
Store Associate
- Operated point-of-sale systems efficiently, processing transactions accurately and quickly.
- Stocked shelves regularly, ensuring availability of products and proper inventory management.
- Collaborated with team members to execute promotional displays and merchandising strategies.
- Received and inspected incoming shipments, verifying accuracy against purchase orders.
- Provided support during peak hours, adapting to changing customer needs effectively.
- Participated in training sessions to enhance product knowledge and improve service delivery.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Participated in training sessions to stay updated on product information and company policies.
- Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
- Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
- Increased foot traffic with effective storefront merchandising and creative displays.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
- Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
- Maintained clean and inviting store environment, encouraging longer visits from customers.
- Promoted store loyalty program to customers, significantly increasing membership enrollment.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
Certified Nursing Assistant
7 Years 8 Months- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with medical procedures, maintaining high standards of hygiene and patient care.
- Monitored vital signs and reported changes in patient conditions to healthcare professionals promptly.
- Educated patients on health management techniques, fostering improved understanding of their care plans.
Machine Operator
4 Years 9 Months- Operated machinery to produce high-quality products in compliance with safety standards.
- Conducted routine maintenance checks to ensure optimal equipment performance and minimize downtime.
- Adjusted machine settings based on production requirements to enhance efficiency and product quality.
- Collaborated with team members to streamline workflows and improve operational processes.
Education
High School Diploma
Skills
Customer service
Customer assistance
Cash handling accuracy
Attention to detail focus
Organization
Problem-solving acumen
Team collaboration
Active listening techniques
Inventory control
Store cleanliness maintenance
Cash register operation
Flexible schedule adaptability
Time management mastery
Basic math skills application
Interpersonal relationship building
Relationship building
Returns and exchanges handling
Patience and empathy demonstration
Team leadership
Payment processing
Team collaboration aptitude
Stock replenishment efficiency
Product display
Retail transactions processing
Product knowledge expertise
Inventory management proficiency
Safety oversight
Upselling and cross selling
Merchandise display creativity
Physical stamina maintenance
POS systems
Adherence to store policies
Product merchandising
Shipment processing
Accomplishments
employee of the month October 1995
and August 2019
Languages
Tagalog
Elementary
English
Professional Working
Timeline
Certified Nursing Assistant
La Villa Grande Care Center
09.2017 - 05.2025Read More
Machine Operator
Walker SMS
05.2006 - 02.2011Read More
JPNHS
High School Diploma
Read More
Store Associate
ARAMARK, Contract Services
Read More