Lourdes Martinez-Smith
New York,NY
Summary
Dynamic professional specializing in operational oversight and staff training. Proven ability to enhance team performance and streamline processes through analytical thinking and effective communication. Committed to delivering exceptional service and achieving project objectives.
Overview
25
25
years of professional experience
Work History
Supervisor
New York Presbyterian Columbia Medical Center
New York, New York
05.2002 - Current
- Supervised daily operations in fast-paced healthcare environment to ensure efficiency.
- Trained and mentored staff on protocols, enhancing overall performance.
- Coordinated patient care activities across departments to streamline service delivery.
- Analyzed key performance indicators to identify effective operational strategies.
- Set specific project goals to measure progress and evaluate results.
- Utilized document management system for organizing files, ensuring data accessibility.
- Monitored operations, reviewing records and metrics to assess company performance.
- Fostered positive relationships with staff and management, enhancing teamwork.
Customer Experience Sales Floor Associate
Bloomingdale's
New York, New York
10.2015 - 09.2020
- Assisted customers in locating merchandise throughout sales floor.
- Processed customer transactions accurately at point of sale system.
- Maintained knowledge of current promotions for effective customer inquiries.
- Engaged with customers to foster a welcoming and friendly in-store atmosphere.
- Resolved customer complaints professionally while upholding service standards.
- Organized and restocked merchandise displays to enhance visual appeal.
- Provided product information on style, size, color, and pricing to customers.
- Collaborated with departments to ensure smooth operations and service delivery.
Event Planner
Personal Touch Events
New York, New York
05.2000 - 09.2005
- Collaborated with clients to clarify vision and preferences for events.
- Implemented budget management practices to maintain control over event expenses.
- Trained junior staff on event planning processes and industry best practices.
- Organized catering services by selecting menus, negotiating prices, and setting up buffet areas.
- Facilitated end-to-end event planning through meetings, walk-throughs, and execution on event days.
- Coordinated vendor management, ensuring timely fulfillment of all requirements.
- Conducted onsite inspections before events to identify potential issues or risks.
- Negotiated contracts with venues, caterers, and entertainment providers to secure advantageous terms.
Education
Bachelor of Science - Community Health
College of Mount Saint Vincent
New York, NY05-1998
Skills
- Staff training and development
- Project management
- Customer engagement and relationship management
- Operational oversight
- Performance metrics analysis
- Cross-functional team leadership
- Supply coordination
- Business ethics compliance
- Workflow management
- Communication skills
- Business administration expertise
- Employee motivation strategies
- Expectation setting and quality control
- Documentation and reporting processes
- Coaching and mentoring techniques
- Team building initiatives
- Microsoft Office proficiency
- Analytical thinking skills
- Payroll processing accuracy
- Attention to detail in operations
- Event coordination and planning
Languages
Spanish
Native/ Bilingual
Accomplishments
- Employee of the Month
- Highest in the store in opening credit cards
- Recognize by customers for providing excellent customer service
Timeline
Customer Experience Sales Floor Associate
Bloomingdale's
10.2015 - 09.2020
Supervisor
New York Presbyterian Columbia Medical Center
05.2002 - Current
Event Planner
Personal Touch Events
05.2000 - 09.2005
Bachelor of Science - Community Health
College of Mount Saint Vincent