Lourdes Navarro
16740 Fern Pine St. Fontana,CA
Summary
The path of life I've been through was so promising that I was able to achieved a very remarkable career. As an Economics graduate, I was given an opportunity to work in many financial institutions. Training, motivating and supervising people were only few of my challenging role in the companies I've worked with. I can fully say all the working experiences I had made me an expertise in cash handling and operations, people management, cash Vault Management, financial and revenue reports and conducting and preparations of training modules for my staff. These were the factors that contributed to the person I am today, confident, dignified and driven person.
Overview
35
35
years of professional experience
Work History
Cage Manager
Eastbay Resorts, Inc
04.2005 - 11.2020
- Communicated effectively with management team about any issues that arise within the Cage area.
- Processed large cash payouts within established limits while adhering to strict safety protocols.
- Verified accuracy of daily paperwork related to gaming activities such as jackpots, fills, credits, transfers and other transactions.
- Supervised daily operations of the cage, including cashiering and credit transactions.
- Reconciled end-of-day reports with information from general ledger accounts.
- Developed and implemented strategies for improving customer service standards.
- Coordinated with other departments on special projects or initiatives involving the Cage area.
- Trained new staff in proper handling of money, balancing of drawers, and security protocols.
- Resolved customer disputes in a timely manner while maintaining high levels of professionalism.
- Performed daily audits on cage personnel for accuracy in handling money and accounting for discrepancies.
Branch Cashier
Banco de Oro Universal Bank
Manila, Philippines
01.1996 - 12.1997
- Performed opening and closing duties such as counting money, balancing registers.
- Balancing of daily cash transactions
- Adopts and implements operating policies and administrative control procedures of cash cashiering operations
Bank Teller
Metropolitan Bank and Trust Company
Manila, Philippines
02.1986 - 10.1995
- Cash handling, paying and receiving cash and checks and other miscellaneous items
- Balancing of daily bank cash transactions
- Verifies all documents related to deposits and withdrawals.
Education
Bachelor of Science - Applied Economics
Polytechnic University of The Philippines
Sta. Mesa, Manila Philippines11-1982
Skills
- Policy and Procedures implementation
- Training and Development for Staff
- People effective management
- Cash Vault Management
- Cage Operations Management
- Cash handling
- Various Cage Reports preparations
- Regulatory compliance understanding
Training Attended
- Seminar on Bank Fraud and Forgery Detection
- Seminar on Foreign Currencies Counterfeit Detection
- Seminar on Customers Relation Program
- Interactive Skills Training
- Leadership Training
- Seminar on Work Attitude Program
Timeline
Cage Manager
Eastbay Resorts, Inc
04.2005 - 11.2020
Branch Cashier
Banco de Oro Universal Bank
01.1996 - 12.1997
Bank Teller
Metropolitan Bank and Trust Company
02.1986 - 10.1995
Bachelor of Science - Applied Economics
Polytechnic University of The Philippines