Vasilka Negriev
Las Vegas,NV
Summary
Proven leader in casino operations, notably at Santa Fe Casino, where I enhanced customer satisfaction and streamlined cash handling, boosting efficiency. Skilled in policy enforcement and motivational techniques, I excel in fostering teamwork and problem-solving. Achieved significant improvements in operational audits and staff development, demonstrating adaptability and a keen attention to detail.
Overview
16
16
years of professional experience
Work History
Cage Manager
Santa Fe Casino
Las Vegas, NV
04.2016 - Current
- Collaborated with other departments to optimize overall casino operations, fostering a positive work environment and enhancing customer satisfaction levels.
- Established a culture of accountability and transparency, fostering trust among team members and promoting high levels of performance.
- Assisted in updating casino policies and procedures manuals as needed, ensuring all team members were well-versed in best practices for cage management.
- Conducted regular audits of cage inventory, maintaining accuracy in financial reporting and identifying potential areas for improvement.
- Mentored junior staff members, providing guidance and support to help them develop their skill sets and advance within the organization.
- Coordinated staffing schedules to ensure adequate coverage during peak hours without compromising service quality or guest experience levels.
- Maintained strict compliance with gaming regulations, upholding the integrity of cage operations and protecting company assets.
- Managed a team of cage cashiers, ensuring accurate and timely completion of all tasks related to the cage operations.
- Addressed customer concerns promptly and professionally, resolving issues efficiently to maintain a high level of customer satisfaction.
- Streamlined cash handling processes for increased efficiency and reduced discrepancies in financial transactions.
- Oversaw cashiering functions during high-profile events, ensuring smooth operations while accommodating an influx of patrons.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Performed credit checks and references to open credit accounts for customers.
Food Preparation Worker
Tropical Smoothie Cafe
Las Vegas, NV
05.2019 - 03.2023
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
Cage Shift Manager
Fiesta Henderson Hotel & Casino
Henderson, NV
05.2010 - 04.2016
- Improved operational efficiency by streamlining cage processes and implementing new procedures.
- Provided exceptional customer service by quickly addressing patrons'' questions or concerns about their accounts or transactions.
- Implemented effective employee scheduling strategies to maintain optimal staffing levels during peak periods while controlling labor costs.
- Assessed staff performance regularly, providing constructive feedback and coaching to improve skills and productivity.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Assisted guests with credit card advances, chip cash-outs and check cashing.
Cage Cashier
Wild Wild West
Las Vegas, NV
08.2008 - 05.2010
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
Education
High School Diploma - General Education
Awake
North Hollywood, CA05.1997
Skills
- Motivational Skills
- Cash handling expertise
- Policy Enforcement
- Employee Scheduling
- Casino Regulations Knowledge
- Staff Training and Development
- Data entry proficiency
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Computer Skills
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Friendly, Positive Attitude
- Time Management
- Attention to Detail
- Multitasking Abilities
- Active Listening
Timeline
Food Preparation Worker
Tropical Smoothie Cafe
05.2019 - 03.2023
Cage Manager
Santa Fe Casino
04.2016 - Current
Cage Shift Manager
Fiesta Henderson Hotel & Casino
05.2010 - 04.2016
Cage Cashier
Wild Wild West
08.2008 - 05.2010
High School Diploma - General Education
Awake