LOURDES PEREZ
Santa Rosa,CA
Summary
Hard working student who is always willing to learn searching for a job to help support personal and school expenses. Personable volunteer with organizational, time management and multitasking abilities. Compassionate, empathetic, and problem solving. Has had the opportunity to work with our community and engage in fun activities while also gaining knowledge in customer service. Enthusiastic of finding a full-time that enhances individual growth, provides a healthy work environment and promotes mutual respect both in the work force and towards their community members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Santa Rosa Back Fitness and Physical Therpay
Santa Rosa, CA
03.2024 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Updated and recorded customer or client information to maintain accounts.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Processed payments and updated accounts to reflect balance changes.
- Answered and directed incoming calls using multi-line telephone system.
- Verified patients insurance eligibility
- Processed claims for multiple insurance companies
CASHIER
Big 5 Sporting Goods
Rohnert Park
07.2022 - 03.2024
- Answered questions about store policies and addressed customer concerns
- Stocked, tagged and displayed merchandise as required
- Assisted customers with returns
- Worked flexible schedule and extra shifts to meet business needs
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
- Helped customers complete purchases, locate items, and join reward programs
- Addressed customer needs and made product recommendations to increase sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Handled cash with high accuracy and took care to check bills for fraud
- Performed cash, card and check transactions to complete customer purchases
- Greeted customers entering store and responded promptly to customer needs
- Learned duties for various positions and provided backup at key times.
PUMPKIN PATCH VOLUNTEER
Muelrath Ranches Pumpkin Patch
Santa Rosa
- 01.2021
- Supported engaging and fun events by helping with organization and planning
- Greeted visitors and answered questions about pumpkin variety, patch activities, gave tours, hosted games
- Helped families check out and ensured customer satisfaction
- Cleaned and sanitized wagons for guest safety during COVID-19.
INTERN
Advance Appliance Services
Santa Rosa
04.2020 - 08.2020
- Applied telephone etiquette by confirming client appointments and providing thirty minute call ahead
- Sorted, organized and maintained files
- Trained for answering calls, route planning, learned various appliance brands/models and related issues issues
- Helped with inventory organization and kept it up to date.
Education
Associate of Science - Kinesiology
Santa Rosa Junior College
Santa Rosa, CA05-2025
Skills
- Cash Register Operations
- Cleaning and Sanitizing
- Coaching and Mentoring
- Dedicated
- Excellent Customer Service
- Organized
- Personal Discipline
- Responsible and Reliable
- Loading and Unloading
- Team Player
- Time Management
- Trustworthy
- Data Entry
- Scheduling
- Calendar Management
- Multi-Line Telephone Systems
- Document Management
Accomplishments
- Honor Roll- 3.0 G.P.A
- Elsie Allen Foundation Scholarship recipient
- Received The State Seal of Biliteracy
- University Center Alumni
Personal Information
Title: STUDENT
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- American Heart Association CPR and First Aide
Timeline
Receptionist
Santa Rosa Back Fitness and Physical Therpay
03.2024 - Current
CASHIER
Big 5 Sporting Goods
07.2022 - 03.2024
INTERN
Advance Appliance Services
04.2020 - 08.2020
PUMPKIN PATCH VOLUNTEER
Muelrath Ranches Pumpkin Patch
- 01.2021
Associate of Science - Kinesiology
Santa Rosa Junior College