Lourdes Rodriguez Lopez
6514 Mount Tacoma Dr. SW Apt. 26,WA
Summary
Detail-oriented Patient Access Representative known for exceptional multitasking and organizational skills. Successfully implemented process improvements and maintained compliance with healthcare regulations, ensuring efficient patient registration and enhanced service quality.
Overview
26
26
years of professional experience
Work History
Patient Access Representative
Conifer Health Services
Tacoma, WA
01.2023 - Current
- Managed patient registration processes to ensure accuracy and compliance with healthcare regulations.
- Coordinated insurance verifications, streamlining workflows and reducing claim denials.
- Assisted patients with inquiries, providing exceptional customer service and support during the access process.
- Implemented process improvements that enhanced efficiency in patient scheduling and check-in procedures.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Medical Records and Health Information Technician
Allergy & Asthma Associates
Lakewood, WA
01.2011 - 06.2020
- Managed patient records using electronic health record systems to ensure accuracy and compliance.
- Coordinated data entry processes, maintaining confidentiality and integrity of sensitive health information.
- Conducted regular audits of medical records to identify discrepancies and implement corrective actions.
- Collaborated with healthcare providers to streamline documentation procedures for improved efficiency.
- Trained new staff on best practices for record management and health information protocols.
- Led initiatives to enhance data retrieval processes, reducing turnaround time for patient information requests.
- Developed training materials to support ongoing education on regulatory changes in health information management.
- Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
Medical Receptionist
Pinnacle Urgent Care
Gilroy, CA
03.2000 - 08.2008
- Managed patient scheduling and appointment confirmations to optimize workflow efficiency.
- Utilized electronic health record systems to maintain accurate patient information and medical histories.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Implemented process improvements that reduced patient wait times and streamlined front desk operations.
- Mentored new staff on office procedures, enhancing team performance and service quality.
- Trained staff on using scheduling software, increasing proficiency in managing appointments effectively.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
Associate of Arts - English Composition
Gavilan Community College
Gilroy, CA04-1997
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Patient check-in
- Multitasking and organization
- Problem-solving
- [Spanish] fluency
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Conifer Health Services
01.2023 - Current
Medical Records and Health Information Technician
Allergy & Asthma Associates
01.2011 - 06.2020
Medical Receptionist
Pinnacle Urgent Care
03.2000 - 08.2008
Associate of Arts - English Composition
Gavilan Community College