Lourdes Voyda
White Bear Lake,MN
Summary
Productive Barista accustomed delivers excellent customer service while making and serving beverages. Consistently follows presentation standards and maintain clean, organized, hygienic workspaces. Able to work well with coworkers and dedicated to customer satisfaction.
Overview
4
4
years of professional experience
Work History
Barista
Vivi Bubble Tea
White Bear Lake, MN
11.2021 - 08.2025
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty tea beverages.
- Stocked customer service stations with napkins, straws, bags, and any extra supplies.
- Worked and communicated with other employees and customers.
- Helped assisted new employees in training.
- Maintained a good relationship with my other peers.
- And helped with extra chores when needed.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Stocked shelves with ingredients needed to make tea drinks.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Described menu items to customers and suggested products based on stated preferences.
Retail Worker
Sweet Escape
White Bear Lake, MN
11.2023 - 01.2024
- Greeted customers, identified their needs and provided assistance with product selection.
- Stocked shelves and arranged merchandise according to store standards and promotions.
- Collaborated with team members to restock inventory and manage product displays.
- Handled customer complaints and resolved issues effectively to maintain satisfaction.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Operated cash register and processed transactions efficiently during busy hours.
Education
High School Diploma -
White Bear North Campus
White Bear Lake, MNSkills
- Cash Handling
- Opening and Closing Duties
- Customer service
- Restocking supplies
- Organizing supplies
- Maintaining a clean store
- Multitasking and organization
- Positive and professional
- Exceptional customer service
- Beverage preparation
Accomplishments
- Two activities letter award in Latinos Uñidos of White Bear Lake High for my junior and Senior year
- An award for completing the Chicano’s study class at the U of M my senior year
Timeline
Retail Worker
Sweet Escape
11.2023 - 01.2024
Barista
Vivi Bubble Tea
11.2021 - 08.2025
High School Diploma -
White Bear North Campus