Lourinda Andrews
Apache Junction
Summary
Dedicated professional with a strong background in customer service. Known for exceptional active listening, conflict resolution, and fostering customer loyalty. Ready to enhance client satisfaction and drive repeat business.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Handle Bar Pub and Grill
650 W Apache Trail Apache Junction AZ 85120
04.2025 - 05.2025
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted with order processing and ensured timely delivery of food and beverages.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure efficient service during peak hours.
- Greeted customers warmly, creating a welcoming atmosphere for guests.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Office Manager
Universal Handyman / Self Employed
5800 E Hermans Rd Tucson Az 85756
01.2022 - 05.2024
- Managed daily office operations, ensuring smooth workflow and communication among team members.
- Coordinated scheduling and logistics for client appointments and service calls to improve efficiency.
- Implemented inventory management system to track supplies and optimize procurement processes.
- Developed office procedures that enhanced productivity and streamlined administrative tasks.
- Provided training and mentorship to new employees, fostering a collaborative work environment.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction levels among clients.
- Oversaw financial record-keeping, ensuring accuracy in billing and expense tracking processes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Customer Service Representative
Handle Bar Pub and Grill
650 W Apache Trail Apache Junction Az 85120
06.2020 - 05.2021
- Cleared tables promptly after guests finished meals to maintain cleanliness and efficiency.
- Assisted servers by delivering clean dishes and utensils, ensuring seamless service flow.
- Maintained organized dining areas to enhance guest experiences and support front-of-house operations.
- Collaborated with kitchen staff to restock supplies, contributing to efficient meal preparation processes.
- Trained new bussers on proper cleaning techniques and restaurant protocols, fostering team development.
- Implemented effective table turnover strategies, improving overall dining room efficiency during peak hours.
- Monitored guest needs proactively, enhancing satisfaction through attentive service support.
- Resolved minor issues with table settings swiftly, ensuring a positive dining atmosphere for patrons.
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Supported servers by responding to guest needs and retrieving items.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
- Contributed to restaurant cleanliness by sweeping floors regularly during shifts, keeping dining areas presentable.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Utilized strong problem-solving skills to address any issues that arose during shifts, ensuring smooth operation of the dining area.
- Supported wait staff by refilling beverages, attending to guest requests, and maintaining a well-stocked work area.
- Displayed adaptability and flexibility when handling unexpected situations or requests, maintaining a positive attitude throughout.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Displayed strong multitasking abilities, handling multiple responsibilities simultaneously while remaining focused on priorities.
- Adhered to restaurant policies and procedures, upholding high standards of professionalism at all times.
- Promoted teamwork among restaurant staff through effective communication and collaboration on tasks.
- Collaborated closely with host/hostess staff regarding seating arrangements, improving overall flow of the dining room during busy periods.
- Exceeded customer expectations with attentive service that anticipated their needs before they even had to ask.
- Provided excellent customer service, addressing guest concerns promptly and professionally.
- Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
- Removed debris and trash from dining area to keep rooms clean and fresh for guests.
- Demonstrated attention to detail when setting tables according to specific guidelines or special event requirements.
- Ensured compliance with health regulations by consistently wiping down tables and chairs after each use.
- Increased operational efficiency by properly sorting and organizing dishware for the dishwashing team.
- Reset and cleaned tables quickly to prepare for new customers.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Trained new staff in bussing and cleaning procedures.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored dining room inventory and replenished as necessary.
- Assisted customers with carry-out service.
- Assisted wait staff with timely food delivery and guest requests.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Greeted customers and provided menus upon arrival to dining room.
- Set up advertising signs and displays on shelves, counters and tables.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Engaged in suggestive selling and other sales techniques.
- Provided attentive service and proactively assessed guest needs.
Cocktail Server
American Legion Post 27
1018 S Meridian Rd. Apache Junction Az 85120
10.2017 - 01.2020
- Provided exceptional customer service by promptly serving drinks and responding to patron requests.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Collaborated with kitchen staff to coordinate timely service during events and busy hours.
- Developed strong relationships with regular patrons, enhancing their overall experience and loyalty.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Anticipated guest needs and provided proactive service.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
- Monitored bar cleanliness and organization, adhering to strict aesthetic standards for inviting atmosphere.
- Ensured compliance with health and safety regulations, maintaining clean and safe environment for both patrons and coworkers.
- Built rapport with regular customers, remembering their preferences and making personalized recommendations.
- Participated in community events representing establishment, strengthening brand's local presence.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
- Streamlined order-taking process, reducing wait times and improving overall customer satisfaction.
- Fostered positive working relationship with kitchen staff to expedite food orders, enhancing dining experience.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Cocktail Server
Sharx (Washington State)Closed
104 N Wenatchee WA Ave Wenatchee WA 98801
03.1999 - 08.2000
- Maintained accurate financial transactions and tip distribution, ensuring transparency and fairness among staff.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Provided exceptional customer service by promptly serving drinks and responding to patron requests.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Collaborated with kitchen staff to coordinate timely service during events and busy hours.
- Developed strong relationships with regular patrons, enhancing their overall experience and loyalty.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Communicated with guests to record orders and assess needs.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Anticipated guest needs and provided proactive service.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Prevented loss by monitoring guest alcohol consumption, following responsible service guidelines.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
- Monitored bar cleanliness and organization, adhering to strict aesthetic standards for inviting atmosphere.
- Ensured compliance with health and safety regulations, maintaining clean and safe environment for both patrons and coworkers.
- Built rapport with regular customers, remembering their preferences and making personalized recommendations.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
- Fostered positive working relationship with kitchen staff to expedite food orders, enhancing dining experience.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Smart Schools
Mesa, AZ06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
- Customer relationship management (CRM)
- Prioritization
- De-escalation techniques
- Building rapport
- Filing
- Assertiveness
- Research
Certification
Food handlers permit
certificate of appreciation for helping Veterans via American Legion Riders
Helped with fund raising
Went on Rider Runs
Participated in the order of the civil rose (Honoring Agent orange veterans).
Assisted in christmas star tree program for veterans and their families.
Handed out gifts at the veterans hospital .
Help set up events .
Timeline
Customer Service Representative
Handle Bar Pub and Grill
04.2025 - 05.2025
Office Manager
Universal Handyman / Self Employed
01.2022 - 05.2024
Customer Service Representative
Handle Bar Pub and Grill
06.2020 - 05.2021
Cocktail Server
American Legion Post 27
10.2017 - 01.2020
Cocktail Server
Sharx (Washington State)Closed
03.1999 - 08.2000
High School Diploma -
Smart Schools