Louronna Passmore
Indianapolis,IN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Somerset CPAS
Indianapolis, IN
06.2021 - 05.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Administrative Assistant
Activate Healthcare
Indianapolis, IN
01.2018 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Team Lead
Tokio Marine HCC
Indianapolis, IN
01.2016 - 01.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Revenue Cycle Specialist
CMCS
Indianapolis, IN
01.2012 - 01.2016
- Balanced and reconciled accounts.
- Identified and resolved payment issues between patients and providers.
- Contacted responsible parties for past due debts.
- Generated receivables reports and offered improvement recommendations.
- Reached out to insurance companies to verify coverage.
- Created and maintained precise and accurate models, charts and reports.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
- Generated comprehensive reports on portfolio performance and risk assessment.
Administrative Assistant
Group 1001
Zionsville, IN
05.2022 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Performed research to collect and record industry data.
Education
Certificate - Legal Studies
Stratford Career Institute
Indianapolis, INDiploma - General Studies
Lawrence North High School
Indianapolis, IN1997
Skills
- Court Reporting
- Clerical Support
- Legal Research and Writing
- Online Research
- Task Prioritization
- Scheduling
- Billing Specialist
- Document Preparation
- Administrative Management
- Writing and Editing
- Order and Request Filing
- Legal Research
- Multi-Line Telephone Systems
- Billing Statements
- Legal Compliance
- Document Control Support
- Office Equipment Use
- Team Goals
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Filing
- Excel spreadsheets
- Scheduling and calendar management
- Mail handling
- Microsoft PowerPoint
- Spreadsheets
- Multi-line phone proficiency
- Meeting planning
- Training and coaching
- Letter preparation
- Mail distribution
Additional Information
SYSTEMS
Word
Microsoft Excel
PowerPoint
EDocs
Net Docs
Opentext
Engagement
SharePoint
Google Office
RingCentral
Voyage
Concur
Teams
Zoom
CRM
Timeline
Administrative Assistant
Group 1001
05.2022 - Current
Administrative Assistant
Somerset CPAS
06.2021 - 05.2022
Administrative Assistant
Activate Healthcare
01.2018 - 10.2020
Team Lead
Tokio Marine HCC
01.2016 - 01.2018
Revenue Cycle Specialist
CMCS
01.2012 - 01.2016
Certificate - Legal Studies
Stratford Career Institute
Diploma - General Studies
Lawrence North High School