Louvina Forkin
San Anselmo,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Clinic Surgery Coordinator
MarinHealth Medical Center
01.2020 - Current
- Responsible for providing surgery scheduling support to 14 providers.
- Coordination with Operating Room and Preadmission Department to set up surgeries.
- Obtain pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Arrange pre-operative and post-operative appointments for surgical patients.
Call Center Representative
MarinHealth Medical Center
01.2018 - 12.2019
- Worked in Call Center answering phones for a very busy Obstetrics, Gynecology practice with 18 providers.
- Provided exceptional customer service to include courteous, helpful, accurate and proactive communication and problem solving for patients to insure that their health care was provided in the most effective and timely manner possible.
- Scheduled appointments for patients
Front Office Coordinator
MarinHealth Medical Center
01.2016 - 12.2017
- Established an excellent patient experience.
- Greeted and registered patients in a prompt, pleasant and helpful manner.
- Assembled patient paperwork and forms for visit.
- Checked out patients and scheduled return appointments,
- Provided support services to patients and medical staff.
Skills
- Team oriented with strong belief in customer service
- Ability to manage multiple tasks in busy clinical environment
- Ability to work under pressure
- Excellent attention to detail
Timeline
Clinic Surgery Coordinator
MarinHealth Medical Center
01.2020 - Current
Call Center Representative
MarinHealth Medical Center
01.2018 - 12.2019
Front Office Coordinator
MarinHealth Medical Center
01.2016 - 12.2017
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