Lovelett Graham
Albany
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
Work History
Assistant Manager
Dunkin Dounts
Albany
11.2018 - Current
- Supported team in daily operations and strategic planning initiatives.
- Coordinated staff schedules to optimize resource allocation and efficiency.
- Assisted in developing training materials for new employees and ongoing education.
- Implemented process improvements based on team feedback and industry best practices.
- Monitored inventory levels using management software to ensure adequate supplies.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
AST manager
Wendy’s
Albany
10.2018 - 09.2022
- Coordinated casting processes for various projects, ensuring timely talent acquisition.
- Managed daily operations of casting calls and auditions for productions.
- Collaborated with directors to understand casting requirements and character profiles.
- Customer complaints
- Cash pulls and bank runs
- Inventory every night and mornings when I open the store
- Facilitated communication between production teams and selected talent throughout projects.
- Developed relationships with talent agencies in order to find qualified candidates for roles.
Food Service Aide
St. Peter’s hospital
Albany
06.2015 - 08.2018
- Prepared and served meals to patients and staff in a timely manner.
- Maintained cleanliness and organization of food service areas and equipment.
- Assisted in inventory management by tracking food supplies and placements.
Education
Albany Leadership
Albany, NYSkills
- Staff scheduling
- Process improvement
- Customer service
- Inventory management
Timeline
Assistant Manager
Dunkin Dounts
11.2018 - Current
AST manager
Wendy’s
10.2018 - 09.2022
Food Service Aide
St. Peter’s hospital
06.2015 - 08.2018
Albany Leadership