Lovelie Pierre
Miami,Florida
Summary
I am a motivated business administration student with a very strong foundation in management, finance, accounting, and organizational skills. I am excited to learn hands-on experience in operations and team leadership while applying classroom knowledge to solve real-world business hardships and challenges. Committed to continuous learning and contributing to a company's success through efficiency, innovation, and collaboration. I want to be the best at what I do and to work by example with ethics and to be a great leader and role model in the business world.
Overview
12
12
years of professional experience
Work History
Call Center Representative
Florida Department of Children and Families
Miami, USA
12.2024 - 12.2025
- Answer high volume inbound calls regarding public assistance programs such as SNAP, TANF, and Medicaid
- Provide accurate information on eligibility, application status, and required documentation.
- Resolves customer concerns and complaints with professionalism and empathy, maintaining compliance with state regulations.
- Document interactions and updates client records in the agency's case management system
- Conduct interviews, complete applications over the phone, and refer clients to different departments based on their requests
Passenger Services Agent
Bahamas Air
Fort Lauderdale, USA
03.2023 - 08.2024
- Assisted travelers with check-ins, boarding, and flight information inquiries
- Handled ticketing and baggage issues while maintaining excellent customer service
- Collaborated with TSA and airline staff to ensure safe and timely passenger processing
- Resolved passenger concerns calmly and efficiently under time-sensitive conditions such as delayed, and cancelled flights due to weather or mechanical issues
- Took care and escorted unaccompanied minors until getting them on the planes safely
- Dealt with security breaches.
Store Manager
Metro by T-Mobile
Miami, USA
09.2018 - 08.2022
- Managed daily store operations, including opening/closing, inventory, banking, and employee scheduling.
- Led and coached a team of sales associates to consistently exceed sales goals and customer satisfaction metrics
- Handled escalated customer issues with professionalism, resulting in increased retention and loyalty
- Trained new employees on company policies, product features, and sales techniques.
Store Manager
Haagen-Dazs
Miami, USA
07.2013 - 07.2018
- Supervised store staff and oversaw daily operations to ensure high levels of customer satisfaction.
- Managed inventory, placed product orders, and reduced wasted through better planning
- Coordinated employee scheduling and trained new hires on customer service standards
- Implemented promotions and upselling techniques, increasing monthly revenue by 20%
- Banking transactions and managing store sales reports.
Education
Associate of Arts - Business Administration, Accounting
Broward College
Pembroke Pines, FLHigh School Diploma - AP and ESOL Classes, AP Spanish
Miami Edison Sr High School
Miami, FLSkills
- Multilingual; Creole, French, English, Spanish
- Time Management
- Problem Solving
- Critical Thinking
- Leadership & Team Collaboration
- Organizational Skills
- Adaptability
- Decision-Making
- Communication (Writing & Verbal)
- Attention to Details
- Customer Service Excellence
- Conflict resolution
- Inventory management
- Financial reporting
References
- Miss Geldine Dorsainvil, Manager, Bahamas Air, 100 Terminal Dr, Fort Lauderdale, FL, 33315, 786-786-4717
- Salman Muhammad, Former Boss, Haagen Dazs, 2100 NW 42nd Ave, Miami, FL, 33142, 786-560-4391
Timeline
Call Center Representative
Florida Department of Children and Families
12.2024 - 12.2025
Passenger Services Agent
Bahamas Air
03.2023 - 08.2024
Store Manager
Metro by T-Mobile
09.2018 - 08.2022
Store Manager
Haagen-Dazs
07.2013 - 07.2018
Associate of Arts - Business Administration, Accounting
Broward College
High School Diploma - AP and ESOL Classes, AP Spanish
Miami Edison Sr High School