Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruthssa Orellie Princetile

Wesley Chapel,FL

Summary

Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Costumer Service
09.2022 - 09.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Cashier

Cashier Customer Service
03.2022 - 07.2022
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

BBA - International Business And Economics

Universidad Católica Santo Domingo
Avenida Bolivar #902 Ensache La Julia Santo D.
06.2023

High School Diploma -

College Marie-Anne, Soeurs De Saint-Anne
Christ-Roi Bourdon, Haiti
07.2017

Skills

  • Powerpoint, Word, excel, Canvas : Expert
  • Customer Service
  • Complaint resolution
  • Negotiation
  • Communication
  • Creativity
  • Teamwork
  • Flexibility
  • Call Control
  • Sales closing
  • Fluent in 4 languages _Creole: advanced

French: advanced , Spanish: advanced, English: pre-advanced

Languages

French
Native or Bilingual
Spanish
Full Professional
English
Limited Working

Timeline

Call Center Representative

Costumer Service
09.2022 - 09.2023

Cashier

Cashier Customer Service
03.2022 - 07.2022

BBA - International Business And Economics

Universidad Católica Santo Domingo

High School Diploma -

College Marie-Anne, Soeurs De Saint-Anne

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Ruthssa Orellie Princetile