Loveline Casseus
West Palm Beach,FL
Summary
Dynamic professional with a proven track record at Marriot Hotel, excelling in guest relations and multitasking proficiency. Demonstrated ability to enhance guest satisfaction through exceptional communication and efficient coordination of services. Skilled in cash handling and fostering loyalty, significantly contributing to a positive and welcoming environment for both guests and team members.
Overview
2
2
years of professional experience
Work History
Guest Service Support Food and Beverage
Marriot Hotel
12.2023 - 01.2025
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Processed orders and sent to kitchen employees for preparation.
Sandwich Maker
Wendy’s
07.2023 - 11.2023
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
Education
Lycée Louis Diaquoi ( LLD)
Gonaïves Haiti10.2021
Skills
- Multitasking proficiency
- Strong empathy
- Exceptional communication
- Cash handling expertise
- Guest relations
- Verbal and written communication
- Flexible schedule
- Concierge support
Languages
French , Inglish
Professional Working
Timeline
Guest Service Support Food and Beverage
Marriot Hotel
12.2023 - 01.2025
Sandwich Maker
Wendy’s
07.2023 - 11.2023
Lycée Louis Diaquoi ( LLD)
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