Hi, I’m
Lovely Cauthen
Kannapolis,NC
Summary
Adept Patient Specialist with a proven track record at Atrium Healthcare, enhancing patient outcomes and financial experiences through effective problem-solving and multitasking. Excelled in streamlining processes and leveraging data entry proficiency and patient confidentiality to boost efficiency. Committed to professional development and superior customer service, consistently achieving significant improvements in patient satisfaction.
Overview
5
years of professional experience
1
Certification
Work History
Atrium Healthcare
Patient Specialist
11.2023 - Current
Job overview
- Evaluated performance metrics regularly to identify areas for improvement and implement necessary changes to drive better patient outcomes.
- Supported patients with insurance claims and billing inquiries, resulting in improved financial experiences.
- Participated in ongoing training workshops to stay current on industry trends and enhance professional skills.
- Streamlined appointment scheduling processes for increased efficiency and reduced waiting times.
- Managed approximately 30 minutes high call volumes, efficiently addressing patient inquiries and resolving issues in a timely manner.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
Amedisys Inc.
Patient Specialist
05.2020 - 11.2023
Job overview
- Medicaid Services to assign diagnostic codes.
- Evaluated performance metrics regularly to identify areas for improvement and implement necessary changes to drive better patient outcomes.
- Supported patients with insurance claims and billing inquiries, resulting in improved financial experiences.
- Managed approximately 30 minutes high call volumes, efficiently addressing patient inquiries and resolving issues in a timely manner.
- Acted as a liaison between patients and providers, ensuring clear communication of treatment plans and expectations.
- Provided excellent customer service to patients and medical staff.
Education
Institute Medical And Business CenterErie, PA
Associate Degree In Nursing from Medical Records Technician
06-2024
University Overview
- Dean's List 2023
- 4.0 GPA
- Ranked in Top % of class
- 2025 AAPC Concord Chapter Treasurer
Skills
- Medical Histories and Vital Statistics
- Client Inquiries
- Error Reporting
- Patient Health Information Access
- Diagnostic Codes
- Patient confidentiality
- Data entry proficiency
- Problem-solving abilities
- Multitasking
- Insurance verifying
- Patient documentation
- Scheduling appointments
- Customer Relationship Management
Certification
- NRCCS- National Registered Certified Coding Specialist
Timeline
Patient Specialist
Atrium Healthcare
11.2023 - Current
Patient Specialist
Amedisys Inc.
05.2020 - 11.2023
Institute Medical And Business Center
Associate Degree In Nursing from Medical Records Technician
Similar Profiles
Ariel BentonAriel Benton
Certified Nursing Assistant at Atrium HealthcareCertified Nursing Assistant at Atrium Healthcare
Victor NgetichVictor Ngetich
Health Technician at Atrium HealthcareHealth Technician at Atrium Healthcare
TABATHA DEGREETABATHA DEGREE
Utilization Review Nurse at Atrium HealthcareUtilization Review Nurse at Atrium Healthcare
Carlos ClaringtonCarlos Clarington
Customer Service Tech at Atrium HealthcareCustomer Service Tech at Atrium Healthcare
Sedona NunnSedona Nunn
Color Consultant at Sherwin-WilliamsColor Consultant at Sherwin-Williams