Lowell Holmes

• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Answered inbound calls and helped troubleshoot issues with customers online accounts including website and mobile apps
• Then from December 2020 to May 2024 I was contracted with Humana insurance company as CSR helping people with their health insurance issues, troubleshooting problems with online and mobile apps and with their debit cards
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Worked as a CSR from 2008 to 2012, taking orders over the phone and electronically

• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• From 2012 to 2018 I was a billing clerk answering customer questions about billing and payments
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Worked as a CSR answering customer questions and troubleshooting service and technical issues

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.

Worked as a warehouse clerk filling orders and loaded them on the trucks

• Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
• Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
• Improved efficiency with quick and accurate loading of boxes.
• Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
• Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.