LOWELL KENT
Defiance,Ohio
Summary
Dynamic and results-driven professional relocating to the Kalamazoo area, eager to leverage over 10 years of customer service, teamwork, and cash handling expertise. Proven track record in hospitality and sales, complemented by more than 5 years of experience in these sectors. Strong skills in data entry, technical support, and management enhance the ability to contribute effectively to diverse teams and drive organizational success.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Adams Multimedia/Adams Publishing Group, LLC.
Defiance, OH
11.2023 - Current
- Refined operational processes to support seamless workflow and eliminate unnecessary task duplication.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Deliver excellent customer service
- Coordinatediverse special projects, adapting to varying levels of complexity.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Coordinated the integration of all advertisements into the newspaper.
Director of Safety and Security
Christmas Cruise Thru
Hicksville, Ohio
08.2016 - 12.2021
- Collaborated with local law enforcement and board members to establish security measures for events.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Developed and implemented comprehensive safety protocols to enhance operational efficiency.
- Led training sessions for staff on emergency procedures and safety best practices.
Guest Services Agent
Hampton Inn by Hilton
Defiance, Ohio
06.2018 - 08.2021
- Coordinated front desk functions, managing check-in/check-out workflows and optimizing room assignment strategies.
- Managed guest relations by swiftly addressing concerns and providing solutions to ensure a positive experience.
- Utilized property management systems (OnQ PMS) to track reservations, billing, and guest preferences effectively.
- Trained and mentored front desk staff, fostering a collaborative and high-performing team environment.
- Followed accounting procedures (AP& AR), and standard operating procedures.
- Developed knowledge of the hotel's team operations, way of sales, hotel amenities and offerings.
Education
High School Diploma -
Bryan High School
Bryan, OHNo Degree - Small Business Management & Entrepreneurship Courses
University of Phoenix
Skills
- Skilled in professional written and verbal interactions
- Professional in time management with exceptional organizational skills
- Strong attention to detail and time management
- Proficient in Microsoft Office, keyboarding/typing 70 WPM
- Customer service and Customer Relations
- Data entry
- Office administration
- Problem-solving skills
- Proficient in computer applications
- Dedicated team player
- Quick learner
- Strong problem solver
Timeline
Administrative Assistant
Adams Multimedia/Adams Publishing Group, LLC.
11.2023 - Current
Guest Services Agent
Hampton Inn by Hilton
06.2018 - 08.2021
Director of Safety and Security
Christmas Cruise Thru
08.2016 - 12.2021
High School Diploma -
Bryan High School
No Degree - Small Business Management & Entrepreneurship Courses
University of Phoenix