Luan Bibb

Drove consistent performance across lending, deposit growth, relationship building and cross-sell initiatives. Achieved Top 10 company ranking each quarter among all Relationship Bankers with results from 2024 including:

• Q1 125% scorecard, 100% banker satisfaction
• Q2 130.04% scorecard, 100% banker satisfaction
• Q3 134.66% scorecard, 98% banker satisfaction
• Q4 140% scorecard, 100% banker satisfaction

Led and supervised a team of 9 partners per shift, prioritizing an efficient workflow and team coordination. In addition to supporting scheduling, inventory and development conversations.

Location increased productivity by 30% during morning peak hours where my layout and pre-plan took place. Window wait times decreased for Drive-thru orders, surveys ratings went up, baristas were sequencing multiple drinks which allowed us to deliver better and faster results.

Supported performance coaching, scheduling and team development while managing cash operations among 18 associates per shift.

Resolved complex customer concerns by de-escalating situation and prioritizing a good outcome for all parties involved.

Provided exceptional service and drink quality by engaging with customers and executing our drink sequencing every shift.

Trained and onboarded new partners in our region (10 locations), created training techniques that would adapt to each individual to assure service consistency and speed.

Coordinated campus events to promote programs and engage prospect student in collaboration with the academic department to perform interviews and align recruitment efforts with goals assigned.

I supported the school's administrative system and financial operations by assisting with budgeting, expense tracking, and record management. I worked closely with the finance department to ensure accurate documentation of transactions and compliance with district policies. My responsibilities included reviewing invoices, preparing reports, reconciling student accounts and organizing data for audits.