Luan Tang

• Assisted patients with frame selection and fitting for optimal comfort.
• Educated customers on lens options and eyewear maintenance techniques.
• Managed inventory of eyewear products and ensured display organization.
• Processed insurance claims to facilitate patient reimbursements efficiently.
• Provided exceptional customer service during consultations and follow-ups.
• Collaborated with optometrists to ensure seamless patient care coordination.
• Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
• Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
• Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
• Maintained accurate records of all transactions in computer system.
• Assisted customers with selecting frames and lenses that best suited their needs.
• Calculated measurements for eyewear using optical measuring devices.
• Provided information on lens types, frame styles and materials, lens coatings, and accessories.
• Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
• Wrote up detailed work orders specifying parameters for lenses and frames.
• Dispensed contact lenses upon completion of fitting process.
• Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.

• Oversaw budgeting processes, monitoring expenses and implementing cost-saving measures where necessary.
• Established an organized lab workflow system, reducing order processing times and improving efficiency.
• Supervised daily operations, ensuring timely completion of tasks and adherence to company standards.
• Collaborated with sales representatives to secure advantageous pricing and ensure the best product offerings for customers.
• Provided exceptional customer service, resolving issues promptly and maintaining long-term client relationships.
• Streamlined inventory management to reduce excess stock and optimize product availability for clients.
• Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
• Assisted clients in understanding their vision benefits, maximizing coverage usage for optimal savings on eyewear purchases.
• Maintained accurate patient records, safeguarding sensitive information per HIPAA guidelines.
• Utilized industry-specific software to efficiently manage appointments, patient information, and sales transactions, increasing overall operational efficiency.
• Implemented staff training programs, resulting in a knowledgeable and efficient team of opticians.
• Implemented quality control measures to guarantee precision in prescription fulfillment and minimize errors or returns.

● Performed preliminary testing for all patients prior to seeing Doctor.

Produced eyewear for customers using tools and equipment.

● Thoroughly input all patients medical history and measurement into the patient charts using the office practice management software.

● Measured mounted and unmounted lenses to verify alignment with precision instruments.

● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

● Answered phone calls per shift to assist with customer questions and concerns.

● Efficiently completed all edging jobs and carefully inspected the quality of the finished eyewear.

● Placing lenses correctly based on prescription and lens design that the patient needed.

● Keeping track of the office stock lenses and reordered any lab supplies that needed attention.

● Adjusted cutting tools to specified curvature, dimensions and depth of cut.