Luana Barcelos De Souza
Jacksonville,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Cienge Engineering and Commerce. Excelled in administrative support and client relations, demonstrating strong organization skills and a team player attitude. Achieved significant improvements in efficiency and customer loyalty through dedicated service and effective communication. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Receptionist
Cienge Engineering and Commerce
12.2021 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Collection Agent
Leal Collection of Titles
09.2019 - 10.2021
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout process.
- Improved debtor repayment rates by negotiating payment plans and settlements effectively.
- Enhanced customer satisfaction by providing empathetic support, understanding their financial situations, and offering tailored solutions.
- Utilized various tools and software systems to efficiently manage workload and improve overall productivity within collections department.
Attendant
McDonald's
01.2018 - 08.2019
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Education
Training Certificate - Behavioral Recruitment And Selection
Universidade Solides
Brasilia, BR05.2020
Bachelor of Science - Human Resources Management
Universidade De Ribeirao Preto
Brasilia, BR09.2019
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Administrative Support
- Document Management
- Goal-Oriented
- Strong Work Ethic
- Team player attitude
- Reliability and punctuality
- Patience and understanding
Languages
Portuguese
Native or Bilingual
English
Limited Working
Timeline
Receptionist
Cienge Engineering and Commerce
12.2021 - 06.2023
Collection Agent
Leal Collection of Titles
09.2019 - 10.2021
Attendant
McDonald's
01.2018 - 08.2019
Training Certificate - Behavioral Recruitment And Selection
Universidade Solides
Bachelor of Science - Human Resources Management
Universidade De Ribeirao Preto
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