Luana De Oliveira Lima Muñoz
Katy
Summary
Dedicated, skilled in customer assistance, communications, and problem-solving. Committed to fostering a welcoming environment while effectively managing inquiries and support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Library Clerk
Sam Houston State University
Huntsville
08.2023 - 05.2024
- Guided patrons in efficiently locating library materials and resources.
- Organized and shelved books according to library classification systems.
- Managed checkout and return of library items using electronic systems.
- Answered patron inquiries regarding library policies and services.
- Facilitated access to digital resources by instructing users on navigating online databases.
- Welcomed visitors and offered tailored assistance to enhance their library experience.
- Assisted with cataloging new materials into the automated system.
- Provided technical support to patrons utilizing computers, printers, and scanners.
Receptionist
Diverse Kids ABA
Katy
03.2018 - 05.2021
- Monitored waiting area, ensuring a welcoming environment for clients and families.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled customer inquiries and complaints, delivering timely and effective solutions.
- Provided administrative support to staff members by typing letters, filing documents, and managing scanning and copying tasks.
- Maintained accurate client records using electronic health record systems.
Education
Bachelor of Arts - English Literature
Sam Houston State University
Huntsville, TX12-2026
Skills
- Customer service
- Digital literacy
- Bilingual
- Translation services
- Writing and editing
- Communication skills
- Team collaboration
- Adaptive learning
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- International Motorsport Rescue, Automotive Rescue Readiness, 2026
- HarvardX, World Literature, 2025
- eCornell, Creative Writing, 2025
Timeline
Library Clerk
Sam Houston State University
08.2023 - 05.2024
Receptionist
Diverse Kids ABA
03.2018 - 05.2021
Bachelor of Arts - English Literature
Sam Houston State University