Luana Quirino
Belmont,MA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
The Breakfast Club (George Athanasopolous)
10.2019 - 10.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Used an espresso machine to make different types of coffee.
- Responsible for making frozen drinks (i.e. milkshakes and smoothies)
- Food Running
- Answering the phone and preparing take out orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Performing Arts And Social Justice - Theatre
University of San Francisco
San Francisco, CASkills
- Tableside Service
- To-Go Order Preparation
- Dining Customer Service
- Cool Under Pressure
- Courteous Phone Demeanor
- Price Memorization
- Bus Tables
- Restocking Condiments
- Accurate Money Handling
- Adaptable and Flexible
- Food Running
- Side Work
Languages
Portuguese
Native or Bilingual
French
Full Professional
Spanish
Professional Working
Timeline
Waitress
The Breakfast Club (George Athanasopolous)
10.2019 - 10.2021
Performing Arts And Social Justice - Theatre
University of San Francisco