Luani Cordova
Fort Riley
Summary
Responsible and mature individual who thrives in fast-paced environments. Enjoys working as a team as well as independently to achieve goals. Talented and effective at multi-tasking and maintaining a friendly attitude under pressure. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomist
Hudson Regional Hospital
07.2022 - 01.2023
- Identifying patients and their personal information by reviewing their identity documents
- Assessing patient needs, reviewing patient history, and determining the reason(s) for drawing blood
- Extracting blood from patients through venipuncture or fingersticks
- Analyzing blood specimens using the correct testing equipment, when necessary
- Preparing specimens for transportation, including labeling vials accurately and matching blood specimens to patients
- Cleaning, maintaining, and calibrating laboratory equipment used in the drawing and testing of blood specimens.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Technical Support Specialist
Zoll LifeVest
02.2022 - 05.2022
- Provides technical support via phone including analysis and resolution of product or system problems, and equipment shipping
- Identifies specific issues regarding patient questions/concerns/complaints and utilizes advanced troubleshooting skills to resolve issues
- Process End Of Use requests when requested
- Appropriately identifies Emergency Response situations and triggers escalations in accordance with company policy and work instructions to ensure we protect patients quickly and effectively
- Dispatches PSRs to patient sites as required to resolve patient issues and ensure patient safety
- Performs other duties and tasks as assigned.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Medical Assistant
Riverside Rheumatology
11.2019 - 04.2020
- Checking in patients
- Sanitized and prep examination room for doctor and following patient
- Updating patients medical records
- Take vital signs
- Managing office telephone Systems, including answering calls and returning messages
- Scheduling appointments
- Making outgoing calls to laboratories collecting patient results.
Medical Assistant
Riverside Medical Group Internal Medicine
01.2019 - 05.2019
- Greet all incoming patients with a friendly and warm demeanor
- Extremely Proficient with the EPIC and prohealth software-inputting patient information
- Perform and record all patient vital signs, chief complaints, and health maintenance that are required and or due
- Triaging Patient- updating medical records, patients reason for visit ect
- Perform any patient testing such as HCG, Strp, spirometry, OAE and ect
- Administer any injections as directed by provider for immunizations and or medications purpose
- Manage flow of patients with grace and ease- directing traffic and patient such as sick, medical clearances, walk-ins, and or new patients
- Sanitized and prep examination room for doctor and following patient.
Administrative Assistant
Garden State Science & Technology Institute
08.2016 - 09.2017
- Answering incoming calls, screen and direct calls to the correct party
- Direct visitors to the right destination with courtesy and in a professional manner
- Prepare any necessary documents and letters
- Contact students regarding absence, tardiness and document needed for any department.
Education
High School Diploma -
County Prep
700-hour Medical Assistant Program -
Garden State Science & Technology Institute
Skills
- Customer service
- Venipuncture
- Vital signs
- Injections
- Flexible hours
- HIPPA trained / OSHA trained
- Strong leadership skills
- Proficient with EPIC software
- Excellent interpersonal skills
- Highly organized Attention to detail
- Excellent team player
- Able to work great under pressure
- Dependable, fast learner
- Strong knowledge of compliance policies
- Scheduling
- Punctual
- Problem- solving abilities
- Critical thinking
- Data Entry
- Detail-oriented
- Excellent customer service skills
- Verbal and written communication
Certification
- Clinical Medical Assistant
- Phlebotomy Technician
- EKG Technician
- CPR
- First aid
Timeline
Phlebotomist
Hudson Regional Hospital
07.2022 - 01.2023
Technical Support Specialist
Zoll LifeVest
02.2022 - 05.2022
Medical Assistant
Riverside Rheumatology
11.2019 - 04.2020
Medical Assistant
Riverside Medical Group Internal Medicine
01.2019 - 05.2019
Administrative Assistant
Garden State Science & Technology Institute
08.2016 - 09.2017
High School Diploma -
County Prep
700-hour Medical Assistant Program -
Garden State Science & Technology Institute