Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luanne Cobb

Summary

Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.

Overview

23
23
years of professional experience

Work History

Dispatcher

Ceva Logistics
02.2022 - Current
  • Assisted in planning optimal routes to enhance delivery processes.
  • Monitored transportation logistics to identify and resolve any issues.
  • Communicated with drivers to provide updates on routes and delivery expectations.
  • Addressed driver inquiries and concerns to promote a positive work environment.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Scheduled and dispatched drivers to locations.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Answered phone calls and responded to customer emails.
  • Scheduled and organized delivery routes.
  • Communicated with customers to provide delivery updates and resolution.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs.
  • Data entry
  • Filing and scanning delivery receipts and pick up bol's
  • Updating Dot physicals for driver's
  • Updating vehicle maintenance records every 6 months
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Worked closely with customers to effectively resolve issues and complaints.

Customer Service Representative

R and L Carriers
09.2003 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Delivered prompt service to prioritize customer needs.
  • Data entry typing all bills into the system
  • Audit freight bills
  • Dispatch pick ups on drivers
  • Pre clerk Data entry of the pick ups at night
  • Driver compliance

Cashier/Warehouse/Auditing

Fantasy of Flight
01.2002 - 09.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Auburndale High School
Auburndale, FL
05-1999

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Stress tolerance
  • Time management
  • Dispatching procedures
  • Prioritizing calls
  • Detail-Oriented Approach
  • Problem-solving
  • Customer relations
  • Effective Route Planning
  • Routing orders
  • Closing tickets

Timeline

Dispatcher

Ceva Logistics
02.2022 - Current

Customer Service Representative

R and L Carriers
09.2003 - 02.2022

Cashier/Warehouse/Auditing

Fantasy of Flight
01.2002 - 09.2003

High School Diploma -

Auburndale High School

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Luanne Cobb