LUANNE KINMAN
Loveland,OH
Summary
Motivated insurance professional creating successful results by cultivating long-term relationships with customers, vendors and carriers.
Collaborative team player with demonstrated leadership capabilities including mentoring new associates, emphasizing the importance of attention to detail while effectively communicating product knowledge. Continuously learning and adapting to industry regulations and trends through networking and industry engagement.
Overview
37
37
years of professional experience
Work History
Agent - CSR
Hummel Hatfield Insurance Agency
04.2021 - Current
- Managing policy renewals, endorsements, cancellations, assist customers with claims support
- Overseeing the servicing of multiple accounts efficiently while maintaining high customer satisfaction
- Effectively manage customer portfolios and provide informed recommendations
- Communicating and negotiating as a liaison between customers, underwriters and insurance carriers to secure competitive terms and resolve issues.
Flight Attendant
Delta Airlines
04.1987 - 01.2006
- Served as flight attendant in charge (FAIC) for top-rated airline carrier, supervising crew performance and adherence to all safety and service standards
- Managed First Class and Business Class service and all interactions with on-board VIPs, managing customer requests and complaints.
Education
Bachelor of Arts - Communication
The Ohio State University
Columbus, OHSkills
- Customer relationship management
- Problem solving and critical thinking
- Insurance product knowledge
- Communication and interpersonal skills
- Partner Agency Management System
Professional title
INSURANCE AGENT - CSR/ PERSONAL LINES PROPERTY & CASUALITY
Certifications & Memberships
- Kentucky Property and Casualty Insurance Resident Agent 11/19/2021
- Ohio Property and Casualty Insurance non-resident Agent 2/21/2022
- Kentucky Notary Public 3/10/2023
- Completed CSR Certification Program
- Member of Big I Kentucky Association for independent agents
Timeline
Agent - CSR
Hummel Hatfield Insurance Agency
04.2021 - Current
Flight Attendant
Delta Airlines
04.1987 - 01.2006
Bachelor of Arts - Communication
The Ohio State University