Lu Anne Truax
Fergus Falls,MN
Summary
Proven leader in customer service and case management, adept at enhancing client satisfaction and reducing errors in eligibility determinations for Otter Tail County Human Services. Excelled in mentoring and training at Home Depot, showcasing adaptability and expertise in Microsoft Office. Maxis MMIS METS. Demonstrates exceptional communication skills and a commitment to excellence.
Overview
22
22
years of professional experience
Work History
Head Cashier
Home Depot
01.2002 - 06.2024
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Educated employees on register use, merchandising, and customer service.
Eligibility Specialist
Otter Tail County Human Services
09.2002 - 01.2024
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Education
No Degree - Business Management/Accounting
Rancho Santiago Community College
Santa Ana, CASkills
- Customer, client service
- Time management strength
- Adaptability and dependability
- Effective communication skills Deescalation
- Telephone etiquette
- Data entry
Accomplishments
- Participated in a LEAN workgroup which streamlined processing of applications for SNAP.
Timeline
Eligibility Specialist
Otter Tail County Human Services
09.2002 - 01.2024
Head Cashier
Home Depot
01.2002 - 06.2024
No Degree - Business Management/Accounting
Rancho Santiago Community College
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