Summary
Overview
Work History
Education
Skills
Timeline
Generic

LUATONYA GIRTMAN

Seattle,WA

Summary

4+ years of professional experience as a caregiver, food bank associate, sales associate, and other customer service roles -Organized, self-motivated, task-oriented, capable of handling multiple projects, attentive to details, analytical skills, excellent work ethics, strong written & verbal skills, able to communicate professionally in a clear manner -Professional in providing excellent customer service in a dynamic and fast-paced environment -Looking to leverage my knowledge and experience into the community-at-large Thrives on learning new skills quickly and approaches Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Overview

14
14
years of professional experience

Work History

Retail Sales Associate Seasonal

JCP
Seattle, WA
11.2018 - Current
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Offered friendly greetings and assistance to incoming customers.
  • Managed cash register operations using POS system and processed sales and returns.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.

Volunteer Worker, Caregiver /Housekeeper Aide

Self Employed Services
Seattle, WA
10.2017 - Current
  • Assisted candidates with application processes by answering questions about application
  • Made referrals to utilize community resources for resident's needs.
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Assisted in organizing and distributing donated items to homeless clients.
  • Provided food, clothing, hygiene products, and other resources to homeless individuals.
  • Familiarized myself with local resources available to homeless persons.
  • Assisted clients in completing applications for rental assistance programs and other forms of support.
  • Supported individuals facing language barriers by providing translation services when necessary.

Retail Associate

Walgreeens
Seattle, WA
11.2022 - 08.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Maintained customer privacy and protected company
  • Greeted customers and provided excellent customer service.
  • Operated cash register to process payments from customers.
  • Processed online orders and ensured timely delivery of items.

Utility Worker Assistant

King County Quarantine Site
Seattle, WA
05.2020 - 05.2021
  • Unloaded and wash folded clean laundry
  • Disinfected equipment and supplies, using germicides and steam-operated sterilizers
  • Delivered linen to customer locations on time
  • Maintained clean, organized and fully stocked work areas
  • Gathered and removed trash, debris and liquid waste.

Childcare Provider

YWCA Seattle| King
Seattle, WA
12.2019 - 03.2020
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities
  • Assisted children in development of social, communication and problem-solving skills
  • Sanitized high-touch surfaces, including toys and tables to maintain a clean, safe environment
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events, record keeping, customer service

Caregiver

DENALIE CARE SERVICES
Federal Way, WA
02.2016 - 11.2017
  • Provided quality healthcare to residents in an environment that promotes resident rights, dignity, freedom of choice, and their individuality to ensure well-being Ensured that individualized care plans are followed with the changes and observations of residents needs
  • Assisted residents with daily living activities
  • Documented records of care provided or other information in keeping with policies while performing all job responsibilities in accordance

Meal Program

Des Moines Area Food Bank
Seattle, WA
06.2012 - 09.2014
  • Sorted and packaged items to be delivered to clients.
  • Boxed family-sized boxes of groceries for distribution to families in need.
  • Assisted with new volunteer recruitment, orientation and training.
  • Greeted customers upon arrival and gave directions to appropriate facility locations
  • Received deliveries of donations and orders, unloading
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

Childcare Worker

SeaTac Church Of God
Seattle, WA
08.2010 - 03.2012
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities
  • Recorded information about behavior, food and medication dispensing
  • Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.

Education

Care Academy
Boston, MA
08-2024

Overview of COVID-19

Care Academy
02-2024

Certificate - Assisting With Personal Care Through ADLs

Care Academy
Boston, MA
02-2024

Food Worker Card -

Wa.gov
Seattle
01-2024

Certificate : Home Care Aide DSHS -

02.2020

Certificate : Money Mechanics YWCA -

05.2018

Course

Moving Forward
DSHS
08.2014

High School Diploma -

Dodge County High School
05.1999

Certificate - Client's Rights, HIPAA & Elder Abuse Prevention

Care Academy
Boston, MA

Skills

  • Web and tech savvy, require little to no training
  • Excellent customer service, Safety Policies
  • Team Work, VOLUNTEER
  • Conducted needs assessments and referred clients to financial, medical, social and community assistance
  • Advocated for english and non spoken english language barrier for people in the community across Seattle
  • Meeting Sales Goals ,Customer Service
  • Fluent in English ,Problem-Solving
  • Phone Etiquette, Behavioral Management
  • Documentation, Patient Companionship
  • Meal Preparation, Mobility Assistance
  • Compassionate Client Care, Progress Documentation
  • Basic Housekeeping, HIPAA Compliance
  • Incident Reporting, ADL Assistance
  • Compassionate Communication, COVID-19 Safety Policies
  • Hoyer Lifting Equipment
  • Supportive Companionship
  • Behavior Redirection, Special Needs Care, Daily Living Assistance
  • Compassionate Care
  • Multitasking and Organization, Elderly Care
  • Dementia Care
  • First Aid and Safety, Housekeeping
  • Case Management
  • Patient Care, PPE Usage

Timeline

Retail Associate

Walgreeens
11.2022 - 08.2023

Utility Worker Assistant

King County Quarantine Site
05.2020 - 05.2021

Childcare Provider

YWCA Seattle| King
12.2019 - 03.2020

Retail Sales Associate Seasonal

JCP
11.2018 - Current

Volunteer Worker, Caregiver /Housekeeper Aide

Self Employed Services
10.2017 - Current

Caregiver

DENALIE CARE SERVICES
02.2016 - 11.2017

Meal Program

Des Moines Area Food Bank
06.2012 - 09.2014

Childcare Worker

SeaTac Church Of God
08.2010 - 03.2012

Care Academy

Overview of COVID-19

Care Academy

Certificate - Assisting With Personal Care Through ADLs

Care Academy

Food Worker Card -

Wa.gov

Certificate : Home Care Aide DSHS -

Certificate : Money Mechanics YWCA -

Course

Moving Forward

High School Diploma -

Dodge County High School

Certificate - Client's Rights, HIPAA & Elder Abuse Prevention

Care Academy
LUATONYA GIRTMAN