Luba Gasparovic
Richmond,VA
Summary
Self-motivated, focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in legal case management support. Strong multitasker skilled at managing high-volume, complex caseloads while consistently meeting deadlines. Persistent and resourceful problem solver with excellent research and communication skills.
Overview
18
18
years of professional experience
Work History
Litigation Specialist/Liens Support
Taxing Authority Consulting Services, PC
Henrico, VA
06.2021 - Current
- Title reviews
- Drafting court documents
- Mailing property (3965) letters to delinquent tax payers/family/heirs
- Auction preparation
- Printing/mailing liens once signed
- Processing lien responses
- Issuing liens to banks/employers
- Handling lien calls
Intake Representative, PrintShop, Legal Assistant
Framme Law firm PC, Friedman, Framme, & Thrush, PA
Richmond, VA
11.2013 - Current
- Warmly greeted incoming guests, and providing information regarding policies. Handled all telephone calls, meeting plans and conference organization requirements.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Setting up files for attorneys and categorizing them by what type of matter it is.
- Determined whether clients should be counseled or referred to other specialists, Providing referral attorney information to clients.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
- Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
- Maintained confidentiality when addressing sensitive information with tact and diplomacy.
- Checked all contact information from research subjects for accuracy and implemented it into company's computer system.
- Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled meetings for internal personnel, partners and clients using Microsoft Appointment Calendar.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Performed administrative support tasks, including processing incoming documents via mail, facsimile, and email along with completing all duties within required timeframes.
- Input customer data using AS400, Adnois, and Nimbus Law software and made immediate updates to reflect any changes in contact or case status information.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
- Maintained accurate bookkeeping of important files.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Collaborated with typists and executives to meet customer and writer requests.
- Updated spreadsheets and other document filing systems.
- Filed correspondence and documents with speed and accuracy to maintain official records.
- Maintained detailed records of correspondence activities.
- Submitted documents to typists for review and editing.
- Composed letters and electronic correspondence for Attorneys, Courtsand management team.
- Transcribed verbal information into written documents with 100% accuracy.
- Prepared Retainer Agreements for clients in regard to the appropriate Area of Law, which was assisted by the program Pythagoras for accuracy and efficiency of inputted information.
- Reviewed written correspondence, correcting grammatical and spelling errors.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
- Filed pleadings and required paperwork with court clerk according to strict deadlines.
- Gathered and organized documentation for legal briefs, responses to opposing counsel, motions and trial evidence.
- Handled clerical needs of a busy Law Firm with more than 100 attorneys and staff.
- Efficiently managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Corresponded daily with clients, court staff and attorneys.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Maintained knowledge on case status, reviewing relevant records and reporting back to clients.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Processed all assigned cases according to company and client service level agreements.
- Redacted confidential information from legal documents on case-by-case basis.
Waitress/Cashier
Greek Cuisine
Richmond, VA
03.2013 - 11.2013
Express Fashion Inc. Short Pump Towne Center Mall
Henrico, VA
08.2012 - 01.2013
Sales Associate
Express Fashion Inc. Short Pump Towne Center Mall
Henrico, VA
12.2009 - 01.2011
Cashier
Chick-fil-a. Short Pump Towne Center Mall
Henrico, VA
07.2006 - 12.2009
Education
Bachelor of Science - Criminal Justice
ECPI University
Henrico, Virginia05.2015
Skills
- Office management
- Multi-line switchboard
- Daily docket reports
- Order and request filing
- Document control support
- Customer relationship management
- Legal research and writing
- Cross-functional communication
- Case management
- Database management
References
References:
Laura Helms (804) 497-6259
Michelle Whitehead (757) 748-8333
Vicky Nicholau (804)822-1395
Timeline
Litigation Specialist/Liens Support
Taxing Authority Consulting Services, PC
06.2021 - Current
Intake Representative, PrintShop, Legal Assistant
Framme Law firm PC, Friedman, Framme, & Thrush, PA
11.2013 - Current
Waitress/Cashier
Greek Cuisine
03.2013 - 11.2013
Express Fashion Inc. Short Pump Towne Center Mall
08.2012 - 01.2013
Sales Associate
Express Fashion Inc. Short Pump Towne Center Mall
12.2009 - 01.2011
Cashier
Chick-fil-a. Short Pump Towne Center Mall
07.2006 - 12.2009
Bachelor of Science - Criminal Justice
ECPI University