Luba Voynova
Louisville,KY
Overview
25
25
years of professional experience
Work History
Department Manager
Von Maur
07.2024 - Current
- PNL and managing store ‘s sales goal
- Training new associates
- Inventory
- Client management
Key Holder
Signet - Zales Jewelry Store
08.2023 - 11.2024
- Managing team and store in the absence of management
- Maximizing profits
- Train and empower team members
- Updating social media
Shop Manager
Oxfam
01.2019 - 01.2022
- Managing team of 30 volunteers
- Maximizing profits
- Train and empower volunteers
- Updating social media
Volunteer
Oxfam Intermon
01.2016 - 01.2019
- Working with a team of 8 volunteers
- Maximizing profits
- Train and empower volunteers
Operations Manager
The Little Italy Coffee Limited
01.2014 - 01.2015
- Managing 4 café sites and a team of 20 people
- Creating menus
- Recording timesheets and PNL
- Marketing on social media
- Training new staff
- Negotiated contracts with suppliers
- Slashed food waste and payroll costs 30%, while ensuring the continuation and enhancements of service
Conference Manager
St Catherine's College, Oxford University
01.2007 - 01.2014
- Managing Conference events worth 2.5 million
- Secretary duties for the Master of the College
- Updating internal journal system for all college events
- Doing show rounds for potential clients
- Invoicing
- Creating prices structure for all types of events
- Updating monthly costings and charges for accounts
- Liaise closely with Heads of the departments
Assistant Manager
Carluccio's, Bicester Village
01.2005 - 01.2007
- Managing up to 40 staff
- Weekly stocks take
- Weekly staff rota
- To assist the General Manager with administration
- Invoicing
- To ensure the unit runs smoothly by following the correct systems and procedures
- To ensure training systems are followed
- Upselling
Hotel Manager
The Dashwood Hotel
06.2005 - 10.2005
- Managing 12 members of staff and reporting directly to the owners
- Overseeing the smooth day-to-day running of the hotel
- Ensuring that all standards were maintained throughout the property
- Training new staff
- Invoicing
- Running reception desk
Conference and Banqueting Manager
Holiday Inn, Peartree Roundabout
01.2004 - 01.2005
- Managing staff of 7
- Arranging weekly staff rotas and timetables, interviewing
- Running daily conference meetings, weddings and parties
The White Hart
01.2000 - 01.2004
- Company Overview: Self-employed owner of 15th Century Coaching Inn and Restaurant
- Self-employed owner of 15th Century Coaching Inn and Restaurant
Education
Computer Studies And English Language -
Kilburn College
London, England 01.1997
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Retail management
- Goals and performance
- Flexible schedule
- Work planning and organization
- Coaching and mentoring
- Sales reporting
- Order processing
- Operations management
- Supply and inventory management
- Department leadership
- Retail
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Languages
Russian
Native or Bilingual
Spanish
Limited Working
Timeline
Department Manager
Von Maur
07.2024 - Current
Key Holder
Signet - Zales Jewelry Store
08.2023 - 11.2024
Shop Manager
Oxfam
01.2019 - 01.2022
Volunteer
Oxfam Intermon
01.2016 - 01.2019
Operations Manager
The Little Italy Coffee Limited
01.2014 - 01.2015
Conference Manager
St Catherine's College, Oxford University
01.2007 - 01.2014
Hotel Manager
The Dashwood Hotel
06.2005 - 10.2005
Assistant Manager
Carluccio's, Bicester Village
01.2005 - 01.2007
Conference and Banqueting Manager
Holiday Inn, Peartree Roundabout
01.2004 - 01.2005
The White Hart
01.2000 - 01.2004
Computer Studies And English Language -
Kilburn College
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