LUBETH TRUJILLO

Experience in handling difficult patients when they are in distress.

Conducted follow-up calls to confirm appointments and gather feedback.

Excellent customer service, strong interpersonal and telephone communication skills, in both English and Spanish.

Verified insurance information, collected payments, and scheduled appointments.

Epic experience with taking messages for the different doctors.

Epic experience with scheduling appointments.

Provided information about services and procedures to patients.

Assisted patients with appointment scheduling and inquiries.

Managed patient check-in and check-out processes efficiently.

Maintained accurate patient records in the electronic system.

Answered incoming calls in a professional manner.

Verified insurance information, collected payments, and scheduled appointments.

Adhered to HIPAA regulations when handling confidential patient information.

Scanned completed forms, identification and insurance cards, maintaining patient documents folder.

Provided personal care and assistance with daily living activities.

Administered medications and monitored health conditions for the client.

Maintained a safe and clean living environment for the client.

Communicated effectively with family members regarding client well-being.

Offered companionship and emotional support to enhance client quality of life.

Supported bathing, dressing and personal care needs.

Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Drove clients to shop for groceries, attend doctor appointments and run errands.