Resourceful Lead Case Manager recognized for strong problem-solving and time management skills. Adept at collaborating with community organizations to meet clients' diverse needs while ensuring adherence to ethical practices and compliance.
Overview
25
25
years of professional experience
Work History
Lead Case Manager
Lutheran Services Florida
Sarasota, FL
10.2016 - 09.2024
Developed and implemented case management strategies to ensure efficient and effective service delivery
Monitored client progress and made necessary adjustments to the care plan as needed
Maintained accurate and up-to-date client records, ensuring compliance with legal and regulatory requirements
Coordinated referrals to external agencies or resources to meet clients' social, emotional, and physical needs
Provided crisis intervention services when necessary, ensuring the safety and well-being of clients
Implemented quality assurance measures to evaluate the effectiveness of case management services provided by the team
Participated in staff meetings and trainings to stay updated on best practices in case management
Collaborated with community organizations to enhance available resources for clients' benefit
Advocated for clients' rights and ensured they received appropriate services within their communities
Cultural Promoter
Casa De Las Americas
Puerto Padre, Cuba
01.2000 - 03.2013
Developed engaging promotional strategies to enhance brand visibility and community outreach.
Trained and mentored new promoters, improving team performance and cohesion.
Identified potential marketing opportunities to increase brand awareness.
Maintained accurate records of promotions, inventory levels, and event outcomes for future analysis and improvement efforts.