Luc Senga
Phoenix
Summary
Motivated and fast-learning aspiring sales professional with hands-on experience in customer support, and a strong foundation in communication, problem-solving, and persuasion. Former tech support specialist known for patience, listening, and performance under pressure. Currently completing advanced sales training, mock calls, and self-study to transition into a high-performance remote sales role. Coachable, dependable, and driven by growth and mastery.
Overview
1
1
year of professional experience
Work History
Tech Support Specialist
Grand Canyon University
06.2024 - 08.2024
- Assisted students via phone with technical issues including login failures, password resets, and software navigation.
- Maintained a performance rating of 85+ in a fast-paced, metrics-driven environment.
- Handled back-to-back calls with minimal downtime, showcasing strong multitasking and time management.
- De-escalated tense conversations with frustrated users, building trust and guiding them to effective resolutions.
- Demonstrated consistent dependability and initiative in asking for guidance and improving performance.
Student Leader, Global Outreach Program
GCU
Phoenix
08.2023 - 05.2024
- Participated in local ministry and outreach efforts to assist underserved populations.
- Developed interpersonal and public speaking skills through direct engagement and mission work.
Education
Bachelor's Coursework - Entrepreneurship
Grand Canyon University
Phoenix, AZ06.2025
High School Diploma -
Hillcrest Lutheran Academy
Fergus Falls, MN01.2022
Skills
- Customer Communication
- Active Listening
- Empathy
- Remote Client Interaction
- Support
- CRM Familiarity
- Technical Problem Solving
- Conflict Resolution
- De-escalation
- Team Collaboration
- Independent Productivity
- Time Management
- Multitasking
Sales Training And Development
- Actively reading:
- The NEPQ Sales Method
- By Jeremy Miner
- Completing 10+ hours of mock sales calls and objection-handling practice
- Self-training in remote sales workflows and CRM navigation
Leadership And Volunteer Experience
- Student Leader, Global Citizens ProgramGCU, 01/01/23, 12/31/24, Led teams of student volunteers to support refugee children through VBS-style activities and mentorship., Coordinated outreach events, assisted in curriculum delivery, and helped foster community impact.
- Church & Community Outreach Volunteer, 01/01/20, Ongoing, Participated in local ministry and outreach efforts to assist underserved populations., Developed interpersonal and public speaking skills through direct engagement and mission work.
Timeline
Tech Support Specialist
Grand Canyon University
06.2024 - 08.2024
Student Leader, Global Outreach Program
GCU
08.2023 - 05.2024
Bachelor's Coursework - Entrepreneurship
Grand Canyon University
High School Diploma -
Hillcrest Lutheran Academy
Similar Profiles
Leah StephensLeah Stephens
Executive Financial Aid Specialist at Grand Canyon Education (Grand Canyon University)Executive Financial Aid Specialist at Grand Canyon Education (Grand Canyon University)
Lazaro TorresLazaro Torres
Supervisor at Grand Canyon UniversitySupervisor at Grand Canyon University
Mariah CrabtreeMariah Crabtree
Technical Services Library Assistant at Grand Canyon UniversityTechnical Services Library Assistant at Grand Canyon University
Luke StoffelLuke Stoffel
Account Executive-Corporate Sponsorships at Grand Canyon UniversityAccount Executive-Corporate Sponsorships at Grand Canyon University
Elizabeth GarciaElizabeth Garcia
PTR/Clinical Lead at Nextcare Urgent CarePTR/Clinical Lead at Nextcare Urgent Care