Luca Ciagne
La Mesa,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, bussing tables, serving, and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
4
4
years of professional experience
Work History
Server/Cashier/Food Runner
Georgetown Events
04.2021 - 08.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Worked closely with front-end staff to assist customers.
- Collected payments and provided accurate change.
- Processed refunds for worn, damaged and broken merchandise.
- Verified customer age requirement for alcohol or tobacco purchases.
Cashier/Cooking Assistant
Dupont Market
06.2020 - 03.2021
- Set up and performed initial prep work for soups, sauces and salads.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Maximized kitchen speed and efficiency by preparing salads, desserts and meats for [Dupont Market Deli].
- Weighed, measured and mixed ingredients according to recipes or personal judgment.
- Contributed to menu creation through development of new or seasonal product ideas and recipes.
- Assisted head chef by chopping and preparing cooking ingredients.
- Prepared salads, soups and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
Busboy
Capital Crab & Seafood
10.2019 - 02.2020
- Cleared tables to maintain high turnover rate and minimize wait times.
- Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness.
- Established methods for prompt dish collection and upkeep of healthy dining room.
- Worked with front-of-house management to promote consistent workflows, keeping restaurant running smoothly during busy periods.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Wiped down and cleaned chairs, booths and highchairs.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Expedited food to tables to assist servers during busy periods.
- Swept and mopped front-of-house and back-of-house floors using various tools.
Server/Server Assistant
Little Beast Cafe & Bistro
04.2019 - 10.2019
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Set up tables and chairs for parties and large groups.
- Carried food orders to specific restaurant tables and served guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
- Effectively multitasked within fast-paced environment.
- Participated in ongoing training to enhance job skills and knowledge.
- Oversaw the full service, clearing, and payment for customers
Education
Some College (No Degree) -
San Diego State University
San Diego, CAHigh School Diploma -
Jackson Reed High School
Washington, DC06.2022
Skills
- Customer Service
- Cash Handling
- POS Systems
- Credits and Refunds
- Reliable and Responsible
- Customer Relations
- Employee Training
- Problem-Solving
- Honest and Dependable
- Cash Management
- ID Verification
- Cash Drawer Balancing
Timeline
Server/Cashier/Food Runner
Georgetown Events
04.2021 - 08.2023
Cashier/Cooking Assistant
Dupont Market
06.2020 - 03.2021
Busboy
Capital Crab & Seafood
10.2019 - 02.2020
Server/Server Assistant
Little Beast Cafe & Bistro
04.2019 - 10.2019
Some College (No Degree) -
San Diego State University
High School Diploma -
Jackson Reed High School
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