Luca Numerato
Head Shift Lead
Norristown,Pennsylvania
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Head Shift Lead
CircusTrix
Phoenixville, PA
03.2020 - Current
- Resolved guest complaints and issues and offered thoughtful solutions to maintain guest satisfaction.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Identified team weak points and implemented corrective actions to resolve concerns.
Sales Associate
Wawa
Norristown, United States
06.2021 - 01.2022
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Lead Court Monitor
CircusTrix
Phoenixville, PA
08.2017 - 03.2020
- Kept games moving by maintaining game rules and managing game conflicts.
- Monitored the guests with focus on safety and fun.
- Trained staff members on proper court monitoring and following safety procedures.
- Inspected and prepared courts for play by adjusting straps, checking condition of trampolines or pads, and verifying debris-free court surface.
- Resolved conflicts that arose between guests by listening to complaints and finding appropriate solutions.
Education
High School Diploma -
Methacton High School
Eagleville, PA 09.2017 - 06.2020
Associate of Business Administration - Business Administration And Management
Montgomery County Community College
Blue Bell, PA 08.2020 - Current
Skills
Safety processes and procedures
Complaint resolution
Cash Handling
Staff education and training
Knowledgeable in Roller
Staff Management
Inventory controls
Creative problem-solving
Timeline
Sales Associate
Wawa
06.2021 - 01.2022
Associate of Business Administration - Business Administration And Management
Montgomery County Community College
08.2020 - Current
Head Shift Lead
CircusTrix
03.2020 - Current
High School Diploma -
Methacton High School
09.2017 - 06.2020
Lead Court Monitor
CircusTrix
08.2017 - 03.2020