Lucas Adams
Nederland,TX
Summary
Dynamic Service Manager with a proven track record at Heritage Car Wash, adept at transforming customer complaints into loyalty through exceptional problem-solving and customer service management. Recognized for enhancing team productivity and maintaining safety standards, while utilizing critical thinking to drive continuous improvement in service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Manager
Heritage Car Wash
03.2025 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
Shop Hand
Hydroblind Solutions
05.2022 - 08.2022
- Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
- Performed routine equipment maintenance, prolonging the lifespan of tools and machinery.
- Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
- Used hand trucks and forklifts to load, unload, and transport items.
Education
Instrumentation of Technology -
Lamar Institute of Technology
Beaumont, TX05-2027
Nederland High School
Nederland, TX05-2025
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Trustworthy and honest
- Critical thinking
Certification
NCCER Welding certification
Timeline
Service Manager
Heritage Car Wash
03.2025 - Current
Shop Hand
Hydroblind Solutions
05.2022 - 08.2022
Instrumentation of Technology -
Lamar Institute of Technology
Nederland High School
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