Summary
Overview
Work History
Education
Skills
Clubs
Coursework
Websites
Timeline
Generic

Lucas A Johnsen

Charleston,United States

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining event operations, as demonstrated at Church and Union. Excelled in roles requiring exceptional interpersonal communication and strategic marketing management. Skilled in leveraging Office 365 Suite to drive efficiency and teamwork, significantly contributing to organizational success.

Overview

2
2
years of professional experience

Work History

Server

Church and Union
Charleston, United States
09.2023 - Current
  • Delivered exceptional service in a vibrant, upscale dining environment
  • Role involved greeting guests with a welcoming attitude and providing them with an elevated dining experience by sharing detailed knowledge of menu items, ingredients, wine pairings, and restaurant history
  • Took and processed orders with accuracy, ensuring all dietary preferences or restrictions were clearly communicated to the kitchen
  • Served food and beverages efficiently, maintaining a high standard of customer service throughout the meal and anticipating guests' needs to ensure their satisfaction
  • Additionally, managed transactions with precision and contributed to the restaurant's overall cleanliness and organization
  • Worked collaboratively with the kitchen and front-of-house staff to provide timely, attentive service, creating a memorable experience for every guest

Intern

MAD PARK Community
Charleston, United States
08.2024 - 12.2024
  • Developed and delivered a compelling presentation to potential donors and volunteers to support the growth of a nonprofit organization addressing health disparities
  • Conducted research on community engagement strategies to enhance outreach and increase support for programs in fitness, nutrition, and emotional wellness
  • Collaborated with team members to align marketing materials with the organization's mission and values
  • Gained experience in nonprofit advocacy, donor relations, and community-building initiatives

Sales And Marketing Intern

5th Street Group
Charleston, United States
05.2024 - 08.2024
  • Used Excel to analyze market trends and support the sales team in identifying and understanding customer needs
  • The role involved collaborating with sales representatives to manage and organize sales data, track performance metrics, and generate reports that inform strategic decisions
  • Additionally, actively participated in the sales process by reaching out to potential clients, handling inquiries, and working to close leads on bookings
  • Responsibilities also included conducting market research, maintaining customer records, and assisting in promotional activities to drive customer engagement and sales growth

Event Staff

PERFECT SETTINGS
Los Angeles, United States
05.2023 - 07.2023
  • Event Setup Staff for the US Open Golf Tournament in Los Angeles; Played an essential role in preparing the course for the event
  • This position required operating and maneuvering heavy equipment to set up major structures, such as grandstands, hospitality tents, and signage across the course
  • Worked closely with the event logistics team to ensure all equipment was safely and efficiently positioned, adhering to specific layout requirements and safety protocols
  • Responsibilities included unloading, transporting, and assembling large components, as well as coordinating with vendors and other setup crews to ensure that all areas were prepared on schedule
  • This role demanded a strong understanding of heavy equipment operation, attention to detail, and the ability to work effectively under tight deadlines to contribute to the successful execution of the tournament

Event Staff

Ridgewells Catering
Los Angeles, United States
05.2023 - 07.2023
  • US Open Golf Tournament in Los Angeles; Responsible for supporting smooth event operations by managing product availability and enhancing customer satisfaction
  • Role involved maintaining stock levels at various locations around the course, ensuring that products such as food, beverages, and merchandise were consistently available for attendees
  • Monitored inventory levels, coordinated with vendors, and assisted with restocking as needed to maintain a seamless guest experience
  • Additionally, focused on delivering excellent customer service by answering guest inquiries, addressing concerns, and assisting with directions and product information
  • This role required strong organizational skills, attention to detail, and a commitment to providing a positive experience for all guests, contributing to the overall success of the event

Education

Bachelor of Science - Marketing Concentration

College of Charleston
Charleston, SC
01.2025

High School Diploma -

Falmouth High School
Falmouth, MA
06-2020

Skills

  • Customer Experience
  • Customer Satisfaction
  • Event Planning
  • Event Management
  • Advertising
  • Strategic Marketing Management
  • Teamwork
  • Nonprofit organizations
  • Direct sales
  • Interpersonal communication
  • Office 365 Suite
  • Microsoft Windows
  • Apple Macintosh

Clubs

Pi Kappa Phi Fraternity, Standards Board Member, Responsible for enforcing local chapter bylaws, upholding chapter standards, and resolving disputes among brothers. Participates in trials and appeals for brothers in violation of bylaws or chapter standards.

Coursework

  • Marketing Concepts
  • Marketing Management
  • Management Information Systems
  • Management and Organizational Behavior
  • Principles of Micro- and Macro-Economics
  • Managerial and Financial Accounting
  • Consumer Behavior
  • International Marketing
  • Marketing Research and Consumer Insights
  • Productions and Operations Management

Timeline

Intern

MAD PARK Community
08.2024 - 12.2024

Sales And Marketing Intern

5th Street Group
05.2024 - 08.2024

Server

Church and Union
09.2023 - Current

Event Staff

PERFECT SETTINGS
05.2023 - 07.2023

Event Staff

Ridgewells Catering
05.2023 - 07.2023

Bachelor of Science - Marketing Concentration

College of Charleston

High School Diploma -

Falmouth High School

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Lucas A Johnsen