Lucas Beagle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Support Services Specialist
Discover Financial Services
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while initiating disputes
- Assisted Cardmembers with charged off accounts and needed different payment options ; settlements, hardships,etc.
- Connected Customer the appropriate vender in charge of the account.
- Documented all concerns that customers were experiencing and potential UDAAP into tracking systems.
- Attend team and department meetings about current and new processes.
- Complete manual letters with high attention to avoid compliance defects before sending to Audit.
Account Manager
Discover Financial Services
06.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
- Assisting customer via inbound phone calls and digital support.
- Helping customers understand their statements in depth - Helping with adjustments or disputes if needed.
- Inform and help customer redeem and ways to earn the Cash Back different percent categories.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Server
Bob Evans Restaurants, LLC
12.2018 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills,
- Pushed certain products out to customer to meet a quota by certain deadlines.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Flagship Store Manager
rue21
08.2019 - 12.2019
- Coached and mentored a team of retail professionals to consistently achieve established performance goals.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Manage schedule to adhere to business goals and projected goals.
- Reduced shrinkage levels by consistently monitoring and analyzing inventory data to identify potential risks and trends.
- Assisted with floor sets and placement of new shipment and fixtures provided by design team.
Sales Associate
rue21
11.2017 - 08.2019
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Elementary Education and Teaching -
Youngstown State University
Youngstown, Ohio05.2024
Skills
- Field Support
- Customer Service
- Post-Sales Support
- Web Chat
- Professional Phone Skills
- Retail Loss Prevention
- Time Management
- Computer Literacy
- Ticketing system expertise
- Attention to Detail and Consistency
Work Preference
Work Location
RemoteTimeline
Support Services Specialist
Discover Financial Services
10.2023 - Current
Account Manager
Discover Financial Services
06.2022 - 10.2023
Flagship Store Manager
rue21
08.2019 - 12.2019
Server
Bob Evans Restaurants, LLC
12.2018 - 06.2022
Sales Associate
rue21
11.2017 - 08.2019
Elementary Education and Teaching -
Youngstown State University
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