Lucas Bologna
Winter Haven,FL
Summary
Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.
Overview
5
5
years of professional experience
Work History
Lead Customer Service Representative
Just Move Athletic Club
Winter Haven
04.2025 - 03.2026
- Resolved member questions about memberships, billing, and club policies.
- Scheduled tours, class visits, and guest appointments, enhancing member engagement and interest.
- Greeted athletic club members and managed front desk service, fostering a welcoming atmosphere.
- Maintained detailed inventory records to facilitate timely supply orders and support club operations.
Stagehand
24/7 Production Services
Lakeland, FL
06.2023 - 10.2024
- Collaborated with teams of hundreds to monitor performances and move props and set pieces at appropriate cues.
- Assisted in installation of audio-visual systems, ensuring seamless integration in venues.
- Coordinated with technical staff to ensure smooth operation of events and shows.
Guest Experience Host
LEGOLAND Florida
Winter Haven, FL
11.2022 - 01.2023
- Answered questions about attractions, shows, dining, and park directions.
- Engaged with park attendees in a welcoming manner to enhance their experience.
- Managed guest check-in and check-out processes efficiently and courteously.
- Delivered exceptional customer service, fostering positive guest experiences and encouraging repeat visits.
Food Runner
Balmoral Bar & Grill
Haines City, FL
06.2021 - 02.2022
- Assisted servers to optimize guest dining experience.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Stocked service supply areas with tableware, garnishes and prepared food.
Director of Coaching
Kicks For Kids
Albuquerque, NM
05.2021 - 08.2021
- Fostered relationships with the players to create a comfortable environment for all involved.
- Managed workforce schedules and allocated resources to meet project objectives.
- Coordinated communication among coaches, parents, and players.
Education
High School Diploma -
Polk State College Collegiate High School
Lakeland, FLAssociate Of Arts - Business
Polk State College
Winter Haven, FLSkills
- Customer relationship management
- Problem resolution
- Inventory control
- Data organization
- Document organization
- Team Collaboration
- Partnership development
- Attention to detail
- Physical Strength
Timeline
Lead Customer Service Representative
Just Move Athletic Club
04.2025 - 03.2026
Stagehand
24/7 Production Services
06.2023 - 10.2024
Guest Experience Host
LEGOLAND Florida
11.2022 - 01.2023
Food Runner
Balmoral Bar & Grill
06.2021 - 02.2022
Director of Coaching
Kicks For Kids
05.2021 - 08.2021
High School Diploma -
Polk State College Collegiate High School
Associate Of Arts - Business
Polk State College