Lucas Braga Maciel
Charlotte,NC
Summary
Results-driven business owner with expertise in employee training and quality control. Proven track record in scheduling optimization and customer relationship management to enhance service delivery and client satisfaction.
Overview
14
14
years of professional experience
Work History
Owner
DirtFree Cleaning Services
Charlotte, NC
2019.01 - 2026.01
- Ensuring the best possible quality of cleaning for customers.
- Training employees to perform excellent cleaning and professional services.
- Cleaning houses, apartments, offices, vacuuming, mopping floors, dust furniture, fixtures, disposing of trash or waste materials.
- Managing payments, performance estimates for clients and ensuring efficient employee cleaning schedule.
- Visiting clients to check services.
Personal Assistant
Orguel Group Rental S/A
Belo Horizonte, Minas Gerais -Brazil
2016.02 - 2018.07
- Responsible for the routines of Hiring, Termination, Payroll Processing, Vacations, Settlements, Times and Attendance Control, Food Voucher Purchases, Health and Life Insurance, RPA processing, Invoice, Training Process.
- Customer Service for internal and external clients and other departamental routines.
Receptionist Administrator
Axial - Imaging and Diagnostic Center
Belo Horizonte, Minas Gerais - Brazil
2012.01 - 2015.10
- Assistance in coordination.
- Assistance in candidate selection.
- Training and development of new employees.
- Verification of documents for submission to the health insurance company.
- Customer service at reception.
- Scheduling of appointments.
Education
GED -
UNA - University Center
Belo Horizonte - Brazil2018-12
Skills
- Employee training
- Quality control
- Business management
- Scheduling optimization
- Payment processing
- Customer relationship management
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Owner
DirtFree Cleaning Services
2019.01 - 2026.01
Personal Assistant
Orguel Group Rental S/A
2016.02 - 2018.07
Receptionist Administrator
Axial - Imaging and Diagnostic Center
2012.01 - 2015.10
GED -
UNA - University Center