Lucas Brainard
Eastlake,OH
Summary
Driven professional with a proven track record in enhancing customer satisfaction and sales revenue at Radio Systems Corporation. Excelled in relationship building and upselling, demonstrating superior organizational skills and meticulous attention to detail. Achieved sales targets through effective use of Sales Force software, contributing significantly to company goals. Skilled in mentoring teams for peak performance.
Overview
26
26
years of professional experience
Work History
Inside Sales Representative
Radio Systems Corporation
08.2005 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Selling new system installations
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used Sales Force software to maintain detailed contact logs and account records.
Bank Teller
Fifth Third Bank
02.2005 - 08.2005
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Senior Customer Service Representative
Progressive
02.2000 - 09.2004
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Responded to customer calls and emails to answer questions about products and services.
- Mentored junior team members, contributing to their professional development and overall team success.
Assistant Manager
Pizza Hut
06.1998 - 05.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
High School Diploma -
North High School
Eastlake, OH06.1999
Skills
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Relationship Development
- Superior organizational skills
- Upselling and Cross Selling
- Organized and Efficient
- Data Entry
- Relationship Building
- Documentation And Reporting
- New Business Development
Timeline
Inside Sales Representative
Radio Systems Corporation
08.2005 - Current
Bank Teller
Fifth Third Bank
02.2005 - 08.2005
Senior Customer Service Representative
Progressive
02.2000 - 09.2004
Assistant Manager
Pizza Hut
06.1998 - 05.2000
High School Diploma -
North High School
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