Lucas Cuseo
East Haven
Summary
Dynamic administrative professional with a proven track record at Rippowam Animal Hospital, excelling in client relations and problem-solving. Skilled in patient charting and scheduling, I effectively triaged care needs and maintained accurate medical records, enhancing operational efficiency and fostering strong community connections. Committed to delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Rippowam Animal Hospital (NVA)
04.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Oversaw technical and mechanical problems throughout the hospital and found solutions for them
Veterinary Receptionist
Rippowam Animal Hospital (NVA)
04.2023 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Food Truck Manager
LobsterCraft
03.2020 - 02.2023
- Operated and maintained food truck and oversaw events, and kept the truck stocked and cleaned.
- Oversaw food preparation and monitored safety protocols.
- Coordinated with catering staff to deliver food services for special events and functions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Assisted with the restaurant aspect as well, being a line cook, as well as server in both the Fairfield and Greenwich locations.
Police Intern
North Charleston Police Department
05.2022 - 08.2022
- Gathered crime scene evidence such as fingerprints, photographs and physical objects to obtain more complete picture of incident.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Operated communication systems to gather, process and share information.
Education
Bachelor of Arts - Criminal Justice
Claflin University
Orangeburg, SC04-2023
Skills
- Problem Solving
- Community building
- Scheduling
- Records retrieval
- Client relations
- Patient charting
- Veterinary standards and procedures
- Trained in Cornerstone
- Telephone etiquette
Timeline
Administrative Assistant
Rippowam Animal Hospital (NVA)
04.2023 - Current
Veterinary Receptionist
Rippowam Animal Hospital (NVA)
04.2023 - Current
Police Intern
North Charleston Police Department
05.2022 - 08.2022
Food Truck Manager
LobsterCraft
03.2020 - 02.2023
Bachelor of Arts - Criminal Justice
Claflin University
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