Lucas Delveaux
San Jose,CA
Summary
Dedicated Health Sciences student with nearly seven years of customer service and leadership experience in fast-paced environments. Currently serving as Patient Services Representative (Float), applying strong communication, organization, and problem-solving skills to enhance patient care and streamline operations. Proven ability to manage multiple priorities while delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Patient Service Representative (Float)
Sutter Health
Sunnyvale, CA
09.2026 - Current
- Streamlined patient check-in and appointment scheduling across multiple Sutter Health locations, enhancing patient flow.
- Collaborated with healthcare providers to maintain accurate patient information, supporting quality care delivery.
- Utilized electronic health record systems for managing patient data securely.
- Assisted in verifying insurance eligibility and processing related documentation.
- Educated patients on payment options, billing policies, and procedures, improving their understanding and experience.
Shift Supervisor
Starbucks
San Jose, CA
03.2024 - 08.2026
- Supervised daily operations and ensured consistent workflow among team members.
- Assigned tasks to team members based on their strengths and skill sets.
- Enforced safety protocols to promote a secure work environment for all employees.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Conducted inventory checks and maintained stock levels for timely replenishment.
Barista
Starbucks
San Jose, CA
11.2019 - 03.2024
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Engaged with customers to provide exceptional service and product knowledge.
- Prepared and served a variety of coffee beverages to customers.
- Assisted in training new baristas on standard procedures and beverage preparation.
- Maintained cleanliness and organization of the cafe environment.
Education
Bachelor of Science - Health Sciences
Arizona State University
Tempe, AZ12-2026
Skills
- Patient check-in
- Appointment scheduling
- Insurance verification
- Appointment reminders
- Medical record management
- Patient advocacy
- Patient safety protocols
- Healthcare industry
- Appointment reminders
- Customer Service
- Phone etiquette
- Policy understanding
- Team leadership
- Empathetic communication
- Patient safety protocols
- Empathetic communication
Timeline
Patient Service Representative (Float)
Sutter Health
09.2026 - Current
Shift Supervisor
Starbucks
03.2024 - 08.2026
Barista
Starbucks
11.2019 - 03.2024
Bachelor of Science - Health Sciences
Arizona State University